Perform routine order processing, such as KPI and performance report,s and implement improvement plans in real-time to achieve operational targets
Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks. Contact the bank's PIC to clarify that liability must not be assigned to Shopee
Understanding workflows for each payment channel and handling all incoming tickets and the policy of the department
Able to escalate issues and urgent matters to involve teams
Complete ad-hoc tasks as requested by the department's management
Solving buyer and seller cs tickets related to credit card chargeback
Works collaboratively with team members and independently manages assigned tasks
Requirements
Bachelor's Degree in Accounting, Finance, Economics, or Business Administration. 1-2 years of experience in related fields is a plus.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Good at MS Office program
Ability to work collaboratively with cross-functional teams to improve payment processes and systems
