Key Responsibilities
- Provide Tier 2 technical support for all application systems and software components.
- Troubleshoot and investigate to get the root cause of all incidents that happen.
- Ensure data consistency and financial accuracy throughout incident resolution.
- Act as a key member of our incident response team, coordinating with other technical teams and third-party vendors to resolve issues quickly.
- Work closely with both application development teams and platform teams to diagnose and fix technical issues efficiently.
- Proactive maintain application systems to ensure stability, performance, and availability according to our service level agreements (SLA).
- Understand and be able to study and apply new technologies to meet business needs.
- Continuously look for ways to improve our work processes and automate manual tasks.
- Document your troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for the team.
Essential Skills & Prerequisites:
- Experience in the banking or financial services industry is a plus.
- A solid understanding of banking domain concepts (e.g., deposit lifecycle, lending, interest calculation, transaction reconciliation), is preferred.
- A Bachelor&aposs degree in Computer Science, Information Technology, or a related field.
- 0-5 years of relevant work experience, particularly in troubleshooting and resolving IT system/application incidents with a structured problem-solving approach.
- TrueMoney savvy and a daily user of our application is preferred.
- Passion for technology and a strong desire to learn and grow in a fast-paced environment.
- Comfortable working in a high-trust environment with 360-degree feedback.
- Demonstrate a can-do mindset and a natural empathy toward others.
- Solid technical, analytical, interpersonal, and organizational skills.
- Ability to learn independently and thrive in a fast-paced environment with minimal supervision.
- A proactive, positive attitude with a strong sense of ownership and accountability.
- Excellent service mindset and strong customer service skills.
- Ability to work effectively under pressure and prioritize tasks.
- Strong communication skills, both written and verbal, in Thai and English.
- Experience with a variety of technologies, including:
- Familiarity with Cloudflare, Opensearch, Postman, Jenkins, and etc.
- Basic understanding of Logs, SQL, APIs, DB, Networking, Cloud platform.
- Hands-on experience with Unix/Linux, shell scripting, and Java log analysis.
Please note this role adopts a rotation ON-CALL support during non-business hours and weekends.
