Job Location:
Anantara Golden Triangle Elephant Camp & Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
Guest Experience
- Ensure all Food & Beverage outlets consistently deliver exceptional luxury service in accordance with Anantara brand standards.
- Maintain high guest satisfaction by actively engaging with guests and promptly resolving concerns.
- Continuously identify opportunities to enhance the dining experience and exceed guest expectations.
Operations Management
- Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service.
- Ensure compliance with hygiene, sanitation, food safety, and health & safety regulations.
- Monitor outlet appearance, cleanliness, equipment, and service readiness.
Financial Performance
- Achieve departmental revenue and profitability targets.
- Manage departmental budgets, payroll, cost control, and productivity.
- Monitor food cost, beverage cost, labour cost, and operating expenses to maximize profitability.
- Analyse financial reports and implement improvement plans where required.
Leadership & People Development
- Lead, coach, and inspire the Food & Beverage team to achieve high performance.
- Develop succession plans and identify talent within the department.
- Conduct performance reviews, coaching sessions, and regular team briefings.
- Foster a positive, inclusive, and engaged team culture.
Sales & Business Development
- Drive outlet promotions and revenue-generating initiatives.
- Collaborate with Sales & Marketing to maximise restaurant and event business opportunities.
- Monitor market trends and competitor activities to enhance competitiveness.
Quality & Compliance
- Ensure compliance with Minor Hotels policies, HACCP, hygiene standards, and local regulations.
- Support quality assurance initiatives and internal/external audits.
- Ensure all Food & Beverage operations comply with company SOPs and brand standards.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 5 years experience in Food & Beverage management within an international luxury hotel or resort.
- Strong leadership, communication, and interpersonal skills.
- Excellent financial and commercial acumen.
- Strong knowledge of restaurant operations, beverage management, HACCP, and food safety.
- Excellent English communication skills.
- Proficiency in Microsoft Office and hotel management systems.
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