Food & Beverage Manager

Scope and General Purpose of Job:

Functions as the Business Manager and Marketing Specialist for the Food and Beverage operations, ensuring that all the outlets and banquets operate successfully, in accordance with the standards of the hotel, and are individually profitable

Main Duties

Administration

.Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

.Oversees the preparation and update of individual Departmental Operations Manuals in the Food and Beverage Division.

.Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

.Represents the Food and Beverage function on the hotel's Executive Committee.

Customer Service

.Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

.Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

.Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.

.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

.Maintains positive guest and colleague interactions with good working relationships.

Financial

.Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

.Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.

.Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.

.Coordinates the preparation of the Annual Business Plan for Food and Beverage.

.Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

Financial (continued)

.Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.

.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

.Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

.Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.

Marketing

.Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.

.Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's own operations remain competitive and cutting edge.

.Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Operational

.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

.Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

.Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

.Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.

.Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

.Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.

.Ensures that all employees are up to date with the availability of seasonal and new products on the market.

.Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.

Scope and General Purpose of Job:

Functions as the Business Manager and Marketing Specialist for the Food and Beverage operations, ensuring that all the outlets and banquets operate successfully, in accordance with the standards of the hotel, and are individually profitable

Main Duties

Administration

.Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

.Oversees the preparation and update of individual Departmental Operations Manuals in the Food and Beverage Division.

.Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

.Represents the Food and Beverage function on the hotel's Executive Committee.

Customer Service

.Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

.Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

.Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.

.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

.Maintains positive guest and colleague interactions with good working relationships.

Financial

.Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

.Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.

.Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.

.Coordinates the preparation of the Annual Business Plan for Food and Beverage.

.Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

Financial (continued)

.Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.

.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

.Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

.Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.

Marketing

.Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.

.Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's own operations remain competitive and cutting edge.

.Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Operational

.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

.Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

.Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

.Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.

.Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

.Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.

.Ensures that all employees are up to date with the availability of seasonal and new products on the market.

.Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.