Job Purpose
Drive the day-to-day management and operational performance of a multi-brand F&B portfolio, translating business strategy into strong store-level execution, profitable operations, and successful new store openings.
Key Responsibilities
- Lead day-to-day operations across multiple F&B brands and outlets, ensuring consistent food quality, service standards, and customer experience.
- Manage outlet- and brand-level P&L, including revenue, COGS, labor costs, and overall profitability.
- Drive operational efficiency across labor scheduling, inventory, waste management, and cost control.
- Lead the execution of new store openings, coordinating with Leasing, Design & Construction, Procurement, Marketing, and other functions.
- Ensure compliance with franchisor standards, SOPs, food safety requirements, and licensing regulations.
- Coordinate brand campaigns, promotions, menu initiatives, and delivery-platform execution with relevant teams.
- Manage supplier and distributor coordination to ensure product availability and quality.
- Build, lead, and develop Area Managers, Brand/Operations Managers, outlet teams, and other operational functions.
- Monitor store performance and implement corrective action plans for underperforming locations.
- Support the continued expansion and operational scalability of the F&B portfolio.
Qualifications
- Bachelor's degree in Business, Hospitality Management, or related field.
- 8–12 years of F&B or hospitality operations experience.
- At least 3–5 years of experience managing multiple outlets, areas, or brands.
- Strong experience in P&L management, budgeting, forecasting, and cost control.
- Proven experience in new store openings and multi-functional project coordination.
- Experience working with franchise brands and franchisor operating standards is strongly preferred.
- Strong people leadership and hands-on operational management skills.
- Good command of English and willingness to travel across outlet locations.
