Role: Fraud & Cybercrime Operations Specialist
Company: E-commerce
Period: 1 Year contract
Location: Office at BTS Saladaeng, Bangkok
Role Overview The Fraud & Cybercrime Operations Specialist is a key member of the team responsible for the day-to-day execution of the fraud risk management framework. This role focuses on daily fraud monitoring operations, assisting in cybercrime investigations, and supporting coordination with law enforcement agencies. You will help the company effectively prevent, detect, and respond to fraud in compliance with regulatory requirements.
Key Responsibilities
1. Fraud Monitoring & Detection
- Review and analyze fraud alerts generated by the monitoring system based on predefined rules and scenarios.
- Handle and document initial fraud cases, escalating complex issues to senior team members as needed.
- Assist in the operational processes for reporting and exchanging data with the Central Fraud Registry (CFR) and other similar registries in the APAC region.
2. Fraud Investigation & Case Management
- Support investigations into potential fraud and cybercrime cases (e.g., scams, account takeovers, mule accounts).
- Assist in performing basic transaction tracing (fund flow analysis) and gathering evidence for case files.
- Help prepare documentation for account actions (e.g., suspension, freezing) under supervision.
- Ensure all case information is accurately documented to create a clear audit trail.
3. Law Enforcement & Regulatory Coordination
- Assist the team in liaising with the Royal Thai Police and other relevant agencies.
- Help prepare and organize data for sharing with the Cyber Crime Investigation Bureau as required by law.
- Gather information and documentation needed to respond to official requests from regulators and law enforcement.
- Support the preparation of fraud incident reports for the Bank of Thailand (BoT).
4. Fraud Risk Framework & Governance
- Assist in ensuring daily operations are compliant with applicable laws (e.g., Payment Systems Act, AML regulations).
- Help gather documentation and evidence for internal audits and regulatory inspections.
5. Fraud Analytics & Continuous Improvement
- Help identify and report on common fraud trends and patterns observed during daily monitoring.
- Provide feedback on the effectiveness of fraud detection rules and tools from a user perspective.
- Work with product and other teams to communicate findings that may help improve fraud prevention features.
6. Stakeholder Management & Collaboration
- Collaborate with internal teams (e.g., Payment Risk, AML Ops, Customer Service, Compliance) to help manage and resolve fraud incidents.
7. Training & Awareness
- Participate in internal training programs on fraud risks and detection procedures.
- Help promote a culture of fraud awareness within the team.
Requirements
- Bachelor's degree in a related field such as Business, Finance, Law, or Criminology.
- 2-4 years of experience in an operational role in fraud, risk, compliance, or a related area within fintech, banking, or e-commerce.
- Familiarity with or strong interest in the Thai regulatory environment, including Bank of Thailand (BoT) guidelines.
- Experience using computer systems for monitoring or data entry; experience with fraud monitoring tools is a plus.
- Good analytical and problem-solving skills with strong attention to detail.
- Ability to work collaboratively in a team environment.
- Fluency in Thai and business-level English is required.
- Good communication skills and a willingness to learn.
