Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
Acts as the first line of response against reported/escalated fraud & scam cases
Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review
Manage the fraud cases while balancing between customers needs and the company's benefits
Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures
Requirements
Open for all final-year students of any major with a Bachelor's degree or higher
Able to commence a full-time internship for a minimum of 3 months
Detailed-oriented and able to solve problems efficiently in a dynamic working environment
Good analytical skills and comfortable handling data
