Analyze various types of fraud cases and coordinate with the Quality Assurance (QA) team to ensure alignment in operational guidelines, including co-developing Standard Operating Procedures (SOPs)
Review and summarize issues raised from customer inquiries to improve workflows, operational policies, and ensure appropriate customer response coordination
Effectively manage and maintain employee work shifts and rosters
Prepare weekly and monthly slides summarizing feedback with actionable recommendations, based on operational guidelines
Perform other duties as assigned
Requirements
Bachelor's degree in any field
1 year of experience in Fraud Operations, Fraud Analysis, or Transaction Monitoring
Strong understanding of fraud risk patterns and the ability to analyze potential fraud trends
Excellent analytical and investigative skills with a problem-solving mindset
Ability to work effectively both within a team and across departments, and to provide guidance to achieve shared goals
Quick thinker with the ability to handle unexpected situations efficiently
Able to work under pressure and meet deadlines
Strong interpersonal and communication skills suitable for collaborative environments
Self-motivated, detail-oriented, and eager to take on new challenges and solve diverse issues
Able to work in shifts (5 days per week; off days may not fall on weekends; working hours 09:00 AM – 06:00 PM)
Proficient in Microsoft Excel (Intermediate level: formulas, Pivot tables)
