Fraud Specialist - English Speaker

About us:

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our global approach, local touch mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary:

This role is responsible for conducting daily analyses to identify potential fraud risks and managing the endtoend fraud protocol to minimize fraudrelated costs. It involves preparing and delivering key fraud metrics to support both clients and suppliers. The position also requires proactively identifying emerging risks and recommending appropriate security measures to mitigate them.

Responsibilities:

• Conduct daily fraud risk analysis to identify suspicious activities, patterns, or anomalies that may indicate potential fraud.
• Detect fraud by analyzing potential fraudulent bookings, VCC payments and CC payments.
• Detect fraud by analyzing fake clients, hotels and hoteliers committing illegitimate activities.
• Reduce the Fraud cost by Managing the E2E fraud protocol with all the internal and external stakeholders.
• Update Client s payment performance by compiling and handling daily reports & account reviews.
• Optimize chargeback process by Analyzing, preparing and handling daily disputes.
• Improve fraud visibility and awareness by reporting key figures
• Check and solve litigation cases from clients with any requirement regarding incidences on invoicing.
• Solve incidences on the reconciliation of the accounts.
• Access in the Atlas system and manage bookings amending them according to the procedures stablished in the Department.
• Provide information and support to Front office Global Credit & Collections Department.
• Access in the SAP system to consult the accounts payable and receivable.

Qualifications:

• Proficient command of both spoken and written English
• Knowledgeable about online payments and fraud
• Strong Excel skills, in PivotTables, conditional formatting rules, and formulas
• Knowledge of Tableau is a plus
• Strong analytical and conceptual skills
• Appreciation of risk management
• Good communication and decision making skills
• Detail-oriented
• Able to work on own initiative as well as in a team environment
• Willing to work shifts including weekends and public holiday (a few times a month)

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.