Front of House Manager

Are you a natural leader who can bring out the best in every team member Do you thrive in fast-paced environments where great service is everything Do you lead by example - hands on, sleeves rolled up, and calm under pressure We're looking for a Front of House Manager to oversee service across our hospitality group, including our restaurant and spa/onsen venues.

• Lead and develop a large service team across multiple venues
• Shape the guest experience and service standards across our group
• Work closely with management to build, train, and motivate a world-class service culture

In this role, you'll be responsible for ensuring our guests receive consistently excellent service and our teams operate smoothly day to day. You'll:

• Oversee all front-of-house and service operations across both restaurant and spa/onsen venues
• Train and mentor staff to deliver outstanding hospitality and communication
• Build and maintain SOPs that reflect our brand standards
• Manage scheduling, rostering, and time-off requests
• Help recruit, onboard, and develop new service team members
• Lead by example - actively serve guests during peak hours and step in wherever needed
• Maintain morale, resolve conflicts, and foster a cooperative and positive team culture
• Monitor service quality, guest feedback, and operational efficiency
• Collaborate with the management team on service improvement, staffing, and performance reviews

• Proven leadership experience in hospitality (restaurant, cafe, hotel, or spa)
• Strong communication and people management skills - able to motivate and unify a diverse team
• Hands-on leadership style; willing to serve, not just supervise
• Excellent organisational skills: scheduling, training, SOP creation, and performance management
• Calm, professional demeanour with the ability to defuse tension and resolve issues fairly
• Service training background or food service experience strongly preferred
• Thai language skills are an advantage but not required
• Positive energy, emotional maturity, and a genuine passion for hospitality

We're a boutique hospitality company with popular brands such as Yellow Lane (restaurant), Dip (garden onsen, sauna, and ice bath), and People of Ari (theatre/events group). We're international, friendly, and competent, with a flat hierarchy where everyone has a voice.

Perks & Culture:

• 40-hour work week, flexible scheduling where possible
• Supportive leadership team that values initiative and accountability
• Premium health insurance reimbursement
• Paid vacation (15d/y) and all other government-mandated leave
• Ongoing skill-building and leadership workshops
• Fast-growing company with opportunities to grow into more senior leadership roles

To apply, please email [Confidential Information] with an brief introduction and copy of your CV/resume. No applications made directly through LinkedIn will be considered, so make sure you email us to be considered.