Front of House Trainer (Service & Hospitality Basics)

Position: Front of House Trainer (Service & Hospitality Basics)

Location: Bangkok, Thailand

Employment Type: Full-time or Long-term Contract

Reporting To: Head Trainer

About Issa Solutions

Issa Solutions is a Thailand-based workforce infrastructure platform supporting migrant workers and employers across hospitality and service industries. We provide ethical recruitment, compliant onboarding, and practical skills training aligned directly with employer demand.

Role Overview

The Front of House Trainer is responsible for delivering practical, job-ready service training for hospitality roles. This role focuses on preparing trainees to perform confidently in real restaurant and caf environments from day one. Training is demand-led and aligned with confirmed employer needs.

Key Responsibilities

• Deliver FOH training modules covering service standards, guest interaction, order taking, hygiene, and professionalism
• Adapt training methods for migrant and multilingual learners
• Conduct basic skills assessments and placement-readiness checks
• Align training content with employer requirements in coordination with the Head Trainer
• Track attendance, completion, and readiness outcomes
• Support refresher or pre-placement training when required
• Occasionally assist with on-site employer orientation or feedback sessions

Requirements

• Minimum 3 years of experience in hospitality service (restaurant, caf, hotel, or QSR)
• Experience supervising or training staff preferred
• Strong interpersonal and communication skills
• Hands-on, practical teaching approach
• Thai language required; basic English communication preferred
• Reliable, organized, and comfortable in a fast-paced environment

Compensation & Benefits

• Competitive salary based on experience
• Social Security (SSO)
• Supportive, mission-driven work environment
• Opportunity to contribute to ethical workforce development at scale