Functional Consultant EUC & Digital Workplace with Agentic AI Exposure

Role: Functional Consultant is the EUC and Digital Workplace

Exp: 5-10 years

Location: Noida

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The Functional Consultant is the EUC and Digital Workplace domain expert within the delivery pod.

You bring deep knowledge of enterprise endpoint management, digital employee experience (DEX),

and workplace tooling to translate customer requirements into AEX platform configurations and

deployment designs. You act as the functional bridge between the customer IT organisation and AEX

engineering — ensuring solutions are relevant, well-scoped, and correctly integrated within the

customer's digital workplace environment.

Key Responsibilities

Customer Engagement

• Engage with customer IT and EUC teams to understand their digital workplace landscape, pain

points, and automation goals

• Conduct requirement workshops, solution demos, and walkthroughs tailored to EUC/DWP

personas

• Prepare functional specifications, use cases, and configuration documents aligned to customer

tooling environments

• Support the Head of Delivery (Abhishek) in defining scope and deployment architecture for new

projects

• Map customer workflows across endpoint management, ITSM, and HR systems to AEX

automation use cases

Solution Configuration & Delivery

• Configure AEX platform modules (Virtual Assistant, Agent Assist, Self Heal, CVA) to meet EUC

and DWP requirements

• Design and validate integrations with endpoint management tools — Intune, SCCM, Workspace

ONE, etc.

• Work with SysTrack, Nexthink, or equivalent DEX platforms to define experience baselines and

AEX trigger conditions

• Validate configured solutions against functional acceptance criteria before UAT

• Work with the Testing Delivery Buddy to define test scenarios covering EUC workflows

• Support customers during UAT, capturing feedback and driving resolution

• Prepare training materials and conduct end-user and IT admin training sessions

Required Skills & Experience

Domain — EUC / Digital Workplace

• 5–10 years of experience in functional consulting, solutions engineering, or implementation

within EUC, DWP, or IT service management domains

• Hands-on experience with Digital Employee Experience (DEX) tools — SysTrack, Nexthink, or

equivalent

• Strong knowledge of endpoint management platforms — Microsoft Intune, SCCM / MECM,

VMware Workspace ONE

• Experience with ITSM and service desk tooling — ServiceNow, BMC Remedy, or similar

• Familiarity with HR and identity platforms — Workday, Azure AD / Entra ID, Okta

• Understanding of Windows 10/11 lifecycle, image management, and enterprise device

provisioning

• Exposure to Microsoft 365 ecosystem — Teams, SharePoint, Power Automate in enterprise

DWP context

Consulting & Delivery

• Excellent requirement gathering, documentation, and workshop facilitation skills

• Experience conducting customer-facing UAT support and end-user training

• Ability to work across functional and technical teams in a delivery pod model

• Strong written and verbal communication skills — comfortable presenting to IT directors and

CIOs

• Familiarity with project delivery lifecycle — from scoping to go-live to support handover

Nice to Have

• Experience with conversational AI, virtual assistant, or IT helpdesk automation platforms

• Exposure to AEX, ServiceNow Virtual Agent, or similar enterprise AI assistants

• Understanding of deployment models — SaaS, on-premise, AKS/EKS/K8s

• Microsoft certifications — Modern Desktop Administrator, Intune, or M365 Enterprise

• Experience with Nexthink Act or SysTrack Automated Actions for proactive remediation

• Familiarity with zero-trust network access and endpoint security frameworks

Domain & Tool Context

DEX / Analytics SysTrack · Nexthink · equivalent DEX platforms

Endpoint Management Microsoft Intune · SCCM/MECM · Workspace ONE

ITSM ServiceNow · BMC Remedy

HR / Identity Workday · Azure AD / Entra ID · Okta

Productivity Microsoft 365 · Teams · SharePoint

AEX Modules Virtual Assistant · Agent Assist · Self Heal · CVA

Deployment SaaS (Azure/IBM) · AKS · EKS · K8s Self-Managed