Functional/Technical Support - ERP

Position : Functional/Technical Support - ERP

Details of Duties & Responsibilities:

• Support Oracle Fusion Application ERP (Financial, Procurement, Inventory), EPM ( FCCS)
• Investigation ERP users issue and advice solution
• Understanding client solutions with Oracle Tools such as BI Publisher Report, OTBI Report, and FR Report.
• Understanding/Experiencing in Oracle PaaS, SaaS, and IaaS Tools such as ODI, OICS, and JCS.
• Support Oracle OCI, APEX
• Works mostly independently within task guidelines established by management.
• Perform work based on defined processes and provide feedback on process improvements as appropriate.
• Guide users remotely and in person through system configuration, troubleshooting, and maintenance
• Respond to tech inquiries via email, through online chats, over the phone, or in person

Qualification:

• Bachelor's Degree or higher in Computer Science/ Engineering/ Information Technology or related fields.
• Experience in the Oracle Fusion Cloud.
• At least 1-2 years of experience in users/customer support on Oracle Fusion Cloud.
• Knowledge: PL/SQL, Oracle Form, Oracle Report, Oracle APEX, SQL Tuning, Oracle Database, Data Modeling
• Knowledge in Oracle tools: BI Publisher Tools, OTBI, FR Report, OICS, ODI,
• Working experiences from areas of integration, report, or form development.
• An understanding of software development best practices and a desire to see them implemented.
• A desire to constantly learn and upskill your abilities.
• The ability to absorb new technical information and apply it effectively.
• Able to deal with and handle difficult situations and work under time constraints.
• Proactive, self-motivated, systematic thinker, fast learner, and willing to contribute and work as a team.
• Positive attitude and empathy for others.

Bonus Point:

• Experience in ERP or Supply Chain Management Software Implementation, such as SAP, Oracle, or Microsoft.
• Experience in developing on Oracle Fusion Cloud.
• Able to communicate effectively in English. (read, write, and speak)

Remark: With hands-on experience in 23 of these modules, you'd be a strong addition to our team offering you great career growth and a chance to learn and expand your skills.

• Oracle Cloud ERP Module
• Procurement (PR/PO)
• Procurement Self Service
• Expense Self Service (ESS)
• Account Payable (AP)
• Account Receivable(AR)
• Cash Management
• Fix Assets (FA)
• General Ledger (GL)
• Budget Control
• Inventory Management (IM)
• Cost Management
• Order Management