Business: Branded Entertainment Destinations
Location: Bangkok, Thailand
Job Summary:
The role holds full accountability for financial performance (endtoend P&L), operational excellence, brand standards, guest experience outcomes, and workforce engagement and responsible for the strategic and operational leadership of COMPANY's branded entertainment destinations in alignment with regional and global strategy.
The General Manager oversees all core operations, including attractions and technical operations, guest experience, retail, and food & beverage, while partnering closely with global functions and key stakeholders to drive sustainable growth and longterm value creation.
Job Responsibilities:
- Lead all daytoday and strategic operations to achieve financial, guest experience, Health, Safety & Security (HSS), and nonfinancial KPIs.
- Hold full P&L ownership, ensuring revenue growth, cost discipline, capital investment effectiveness, and profitability performance.
- Build, lead, and develop senior management and large, multidisciplinary teams with strong focus on succession planning, performance management, and capability development.
- Drive a guestobsessed culture focused on service excellence, high operational standards, innovation, and continuous improvement of guest satisfaction metrics.
- Ensure technical, operational, and safety compliance through robust governance, preventative maintenance, and proactive risk management.
- Partner with global and regional functions (Marketing, Sales, Finance, People, IT) and external stakeholders to execute business strategy and commercial initiatives.
- Act as a senior brand ambassador for COMPANY, representing the organization internally and externally with credibility and leadership presence.
Job Qualification:
- Minimum 10+ years of senior operations leadership experience, preferably in attractions, venues, hospitality, or largescale consumer businesses.
- Proven endtoend operational leadership with full P&L responsibility, covering technical operations, guest experience, retail, and F&B.
- Demonstrated success in leading large, complex organizations with strong people leadership, coaching, and talent development capabilities.
- Strong commercial and financial acumen with a track record of delivering revenue, admissions, RPC targets, and cost efficiency.
- Deep understanding of Health, Safety & Security (HSS) standards, compliance, audits, and safetyfirst culture leadership.
- Excellent stakeholder management skills with global functions and external partners; recognized as a credible executivelevel brand representative.
- Fluent in Thai and English, with strong executive communication and decisionmaking skills.
