- Rare opportunity to take full ownership of a core car service business.
- A senior leadership role within a stable yet evolving automotive organization
About Our Client
Our client is a
well‑established and steadily growing automotive service organization with a strong reputation for quality, reliability, and customer trust. Operating a
multi‑site car service network, the business plays a critical role in supporting vehicle owners through comprehensive after‑sales solutions, ranging from maintenance and repair to value‑added mobility services.
Job Description
Key Responsibilites
- Lead and manage overall car service operations across workshops, service centers, and partner locations
- Ensure operational efficiency, service quality, cost control, and consistent customer experience across all sites
- Oversee daily operations including workforce productivity, capacity management, service processes, and turnaround time
- Own full P&L responsibility for the car service business, including revenue growth, margin management, and cost optimization
- Monitor and evaluate operational and financial performance using KPIs, dashboards, and management reports
- Identify performance gaps and drive turnaround initiatives or process improvements where required
- Translate business strategy into clear operational plans and execution roadmaps
- Support expansion initiatives, including new service locations, service formats, and capability upgrades
- Drive innovation and business improvement initiatives to strengthen competitiveness and scalability
- Establish and enforce service standards to ensure high customer satisfaction and brand consistency
- Improve customer journey and retention, focusing on service quality, reliability, and responsiveness
- Resolve critical service or customer escalations effectively and professionally
- Work closely with Sales, Marketing, Supply Chain, Finance, HR, and Aftersales teams to ensure aligned execution
- Enable synergy between service operations and other automotive or mobility business units where applicable
- Lead, coach, and develop functional and site leaders to build a strong, accountable management team
- Establish a performance‑driven culture with clear accountability, development plans, and succession
The Successful Applicant
A successful GM - (Car Service) should have:
- Strong automotive after‑sales leadership experience, with a proven track record managing multi‑site car service or workshop operations
- Full P&L ownership capability, including revenue growth, margin control, cost management, and profitability improvement
- Deep operational expertise in workshop efficiency, service processes, capacity planning, and quality management
- Customer‑centric mindset, consistently driving service excellence, satisfaction, and long‑term customer retention
- Commercial acumen, with the ability to translate strategy into executable plans that deliver measurable business results
- Experience leading transformation, including operational turnaround, performance improvement, or business scaling initiatives
- Ability to build and lead high‑performing teams, developing strong managers and fostering accountability and engagement
- Data‑driven decision‑making skills, using KPIs, performance dashboards, and insights to guide actions and priorities
- Strong stakeholder management skills, able to work effectively with owners, executive leadership, partners, and regulators
- Hands‑on, resilient leadership style, comfortable operating in fast‑moving, complex, and changing environments
- High integrity and governance mindset, ensuring compliance, risk management, and operational discipline
What's On Offer
- High‑impact leadership role with direct exposure to executive management and key stakeholders
- Opportunity to drive transformation, improve operations, and leave a visible, lasting impact on the business
- Stable organization with growth ambitions, offering long‑term career security and progression potential
- Support for leadership development, including exposure to strategic initiatives and business expansion projects
- Comprehensive benefits package, such as health coverage and executive‑level benefits (details shared at later stages)
- Balanced flexibility suited to senior leadership, recognizing the need for autonomy and maturity in how the role is executed
- Professional environment that values accountability, performance, and continuous improvement
Contact: Akira Meelab
Quote job ref: JN-042026-6989957
