This key leadership role will be responsible for driving hotel performance, delivering exceptional guest experiences, developing high-performing teams, and ensuring operational excellence in line with Centara's standards.
Key Responsibilities
- Lead and oversee overall hotel operations across all departments
- Drive financial performance, profitability, cost control, and business objectives
- Ensure consistently high standards of guest service and operational excellence
- Lead, coach, and develop Department Heads and hotel teams
- Monitor business performance, occupancy, forecasts, staffing, and operational costs
- Collaborate with Sales & Marketing to drive revenue and business opportunities
- Ensure compliance with company policies, safety standards, and operating procedures
- Build a positive, engaging, and high-performance workplace culture
We're looking for someone who has:
- Strong hotel operations and leadership experience
- Proven ability to manage hotel financial and operational performance
- Excellent people leadership and team development skills
- Strong commercial and guest-focused mindset
- Effective communication, decision-making, and problem-solving skills
- Ability to lead effectively in a dynamic resort environment
