Position: General Manager (Budget 150K)
Industry: Cleaning & Integrated Facility Services
Workforce Size: Approx. 3,500 Employees (Frontline Cleaning Staff)
Reports to: Chief Operating Officer / Managing Director
Position Overview
The General Manager is responsible for the overall leadership, operational excellence, and financial performance of a large-scale cleaning and facility services business with approximately 3,500 frontline employees.
This role holds full Profit & Loss (P&L) responsibility, ensuring sustainable growth, operational efficiency, service quality, workforce stability, and client satisfaction. The General Manager will oversee multi-site operations, manage large frontline teams, control budgets, and drive continuous improvement across service delivery.
Key Responsibilities
- Strategic & Operational Leadership
- Lead and oversee nationwide cleaning and facility service operations
- Develop and execute operational strategies aligned with corporate objectives
- Ensure delivery service meets contractual agreements and quality standards
- Implement operational controls and performance monitoring systems
- Drive productivity improvement across all service sites
- Full P&L Responsibility
- Own and manage full P&L performance of the business unit
- Develop annual budgets and financial forecasts
- Control labor costs, materials, chemicals, equipment, and overhead expenses
- Monitor revenue performance, gross margins, and cost efficiency
- Implement cost optimization and profitability improvement initiatives
- Workforce Management (3,500 Headcount)
- Oversee manpower planning, recruitment, and workforce allocation
- Ensure sufficient staffing levels aligned with service contracts
- Develop retention strategies for high-volume frontline workforce
- Lead performance management and productivity standards
- Ensure compliance with labor laws and employment regulations
- Promote employee engagement, welfare, and workplace discipline
- Service Quality & Customer Management
- Maintain high service quality standards across all locations
- Ensure client satisfaction and retention
- Handle escalating client complaints and ensure timely resolution
- Conduct regular client meetings and business reviews
- Achieve zero contract cancellations and improve renewal rates
- Risk, Compliance & Safety
- Ensure 100% compliance with occupational health & safety regulations
- Maintain zero major workplace accidents and minimal lost-time incidents
- Oversee ISO and quality management systems (if applicable)
- Ensure accurate documentation, billing, and operational reporting
- Leadership & Organizational Development
- Lead senior operational managers and regional supervisors
- Build a strong second-line leadership team
- Develop training programs for supervisors and frontline staff
- Foster a performance-driven, service-oriented culture
- Drive continuous improvement and operational innovation
Key Performance Indicators (KPIs)
- Revenue and profitability targets achieved (100% of budget)
- Gross margin improvement
- Labor cost control within approved budget
- Client retention rate and contract renewal success
- Customer satisfaction score
- Employee turnover rate within target
- Zero major safety incidents
- Timely financial and operational reporting
Qualifications
- Bachelor's or Master's degree in Business Administration, Management, or related field
- Minimum 10-15 years of senior management experience
- Proven experience managing large workforce operations (1,000+ employees preferred)
- Strong P&L management experience
- Experience in cleaning services, facility management, outsourcing, or labor-intensive industries is highly preferred
- Strong knowledge of labor law and workforce compliance
- Excellent leadership, communication, and negotiation skills
- Strong financial acumen and cost control expertise
Desired Skills and Experience
Position: General Manager (Budget 150K)
Industry: Cleaning & Integrated Facility Services
Workforce Size: Approx. 3,500 Employees (Frontline Cleaning Staff)
Reports to: Chief Operating Officer / Managing Director
Position Overview
The General Manager is responsible for the overall leadership, operational excellence, and financial performance of a large-scale cleaning and facility services business with approximately 3,500 frontline employees.
This role holds full Profit & Loss (P&L) responsibility, ensuring sustainable growth, operational efficiency, service quality, workforce stability, and client satisfaction. The General Manager will oversee multi-site operations, manage large frontline teams, control budgets, and drive continuous improvement across service delivery.
________________________________________
Key Responsibilities
1. Strategic & Operational Leadership
* Lead and oversee nationwide cleaning and facility service operations
* Develop and execute operational strategies aligned with corporate objectives
* Ensure delivery service meets contractual agreements and quality standards
* Implement operational controls and performance monitoring systems
* Drive productivity improvement across all service sites
2. Full P&L Responsibility
* Own and manage full P&L performance of the business unit
* Develop annual budgets and financial forecasts
* Control labor costs, materials, chemicals, equipment, and overhead expenses
* Monitor revenue performance, gross margins, and cost efficiency
* Implement cost optimization and profitability improvement initiatives
3. Workforce Management (3,500 Headcount)
* Oversee manpower planning, recruitment, and workforce allocation
* Ensure sufficient staffing levels aligned with service contracts
* Develop retention strategies for high-volume frontline workforce
* Lead performance management and productivity standards
* Ensure compliance with labor laws and employment regulations
* Promote employee engagement, welfare, and workplace discipline
4. Service Quality & Customer Management
* Maintain high service quality standards across all locations
* Ensure client satisfaction and retention
* Handle escalating client complaints and ensure timely resolution
* Conduct regular client meetings and business reviews
* Achieve zero contract cancellations and improve renewal rates
5. Risk, Compliance & Safety
* Ensure 100% compliance with occupational health & safety regulations
* Maintain zero major workplace accidents and minimal lost-time incidents
* Oversee ISO and quality management systems (if applicable)
* Ensure accurate documentation, billing, and operational reporting
6. Leadership & Organizational Development
* Lead senior operational managers and regional supervisors
* Build a strong second-line leadership team
* Develop training programs for supervisors and frontline staff
* Foster a performance-driven, service-oriented culture
* Drive continuous improvement and operational innovation
________________________________________
Key Performance Indicators (KPIs)
* Revenue and profitability targets achieved (100% of budget)
* Gross margin improvement
* Labor cost control within approved budget
* Client retention rate and contract renewal success
* Customer satisfaction score
* Employee turnover rate within target
* Zero major safety incidents
* Timely financial and operational reporting
________________________________________
Qualifications
* Bachelor's or Master's degree in Business Administration, Management, or related field
* Minimum 10-15 years of senior management experience
* Proven experience managing large workforce operations (1,000+ employees preferred)
* Strong P&L management experience
* Experience in cleaning services, facility management, outsourcing, or labor-intensive industries is highly preferred
* Strong knowledge of labor law and workforce compliance
* Excellent leadership, communication, and negotiation skills
* Strong financial acumen and cost control expert.
