Job Summary
To lead and oversee all aspects of hotel operations, ensuring effective coordination across departments and driving strong commercial performance. The role is accountable for achieving business results while maintaining full compliance with standards, documentation, and directives set by Onyx Hospitality Group.
We are seeking a dynamic and commercially savvy leader with strong agility, energy, and a results-driven mindset, capable of adapting to a fast-paced and evolving business environment.
Main Duties & Responsibilities
Commercial
- Achieve short and long term commercial results in the area of responsibility
- Compile the property's budget
- Establish the Marketing Plan in co-ordination with the relevant HoDs
- Control financial expenditure, contracts and agreements according to Onyx Hospitality Group's guidelines
- Ensure a constant awareness of the general market trends (local, domestic, international) and the activities of competitors
- Up-keep and improve contacts with business partners
- Co-ordinate the hotel's marketing activities to be in line with the area activities developed by Onyx Hospitality Group's Sales & Marketing department
- Implement adequate control tools to monitor the commercial situation
Leadership
- Manage, control and supervise all departments and hotel Team Members, in order to ensure optimum performance
- Exemplify and promote Onyx Hospitality Group's Core Values
- Ensure the development of Senior Management within the hotel
- Monitor Team Member turnover, satisfaction and level of training, ensuring a high standard of skills and know-how on a professional level
- Sees to effective personality development by way of:
- Personal development scheme
- Filing of Executive positions
- Team Member care
- Team Member performance reviews
Management
- Manage and supervise technical matters (systems and maintenance)
- Ensure the property's premises, assets, machinery, FF&E and OS&E, etc. are always kept in an optimal condition and are replaced as required
- Promote and encourage contacts within the different departments, thus ensuring collaboration and coherence between all Team Members
- Represent the hotel and the brand with all stakeholders
- Responsible for the hotel's adherence to the standards and guidelines communicated by Onyx Hospitality Group
- Formulate and implement short- and medium-term measures in the operation, in order to:
- Safeguard the brand's image/standard
- Efficiently and effectively manage Team Members
- Initiate and monitor corrective measures to ensure adherence to set financial budgets
- Support direct subordinates in their functional and operational tasks
Strategic
- Adhere to divisional and regional strategy whenever decisions of long term nature are involved
- Be familiar with all related company documentation, in order to ensure all actions are in line with standards and guidelines
Qualifications
- Management and Customer Service experience Strong administrative skills
- Demonstrated ability to lead
- Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
