General Manager - LLP Operations

DHL Supply Chain

Thailand

8-10 Years

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Posted 10 hours ago
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Job Description

Responsibilities

Contract & Service Delivery Management
Ensure full compliance with contract terms, KPIs, SLAs, and operational governance requirements.
Monitor daily operational performance across transport, warehousing, and value-added services in the LLP network.
Lead regular operational reviews and performance discussions with customers and internal stakeholders.
Manage service issues and escalations, ensuring timely resolution and root cause analysis.
Customer Relationship Management
Serve as the primary operational contact for the customer.
Develop strong, trust-based relationships to drive customer satisfaction and retention.
Understand customer requirements and proactively identify improvement or value-added opportunities.
Support renewals, contract expansions, and solution design discussions.
Commercial & Financial Management
Track contract profitability including revenue, cost-to-serve, and budget performance.
Ensure adherence to pricing structures, billing accuracy, and cost governance.
Prepare monthly and quarterly financial and operational reports.
Identify and mitigate commercial risks associated with contract execution.
Continuous Improvement & Project Delivery
Lead or participate in CI initiatives using Lean, Kaizen, or Six Sigma methodologies.
Drive operational excellence through process re-engineering and digital tools adoption.
Support the implementation of new solutions, systems, and performance improvement projects.
Monitor and measure the impact of improvement initiatives.
Risk, Compliance & Safety
Ensure compliance with regulatory requirements, company policies, and safety standards.
Conduct regular audits and risk assessments for operational activities.
Champion a safety-first culture within internal and partner operations.

Requirements

At least 8 years of experience in supply chain, logistics operations, contract management, or 4PL/LLP environments.
Demonstrated experience in customer-facing roles, operational management, and performance governance.
Proven track record in continuous improvement, cost optimization, or project delivery.
Proven and successful experience, demonstrated ability to work effectively across white collar and blue-collar jobs
Proficiency in WMS, TMS, ERP systems, and logistics visibility platforms.
Strong skills in Excel, Power BI, or analytics tools for performance monitoring.
Understanding of P&L, cost-to-serve, budgeting, and commercial finance.
Familiarity with LLP / 4PL operating models and multi-stakeholder networks.
Professional and fluent in Thai and good in English communication