Key Responsibilities
Operations & Property Performance
- Oversee all resort operations including Rooms Division, Food & Beverage (multi-outlet), Spa & Wellness, Fitness, Clinic, Housekeeping, Engineering, and Security.
- Ensure consistent delivery of service standards aligned with the resort's casual luxury positioning and wellness brand identity.
- Drive operational efficiency across all departments through regular quality audits, SOPs, and corrective action protocols.
- Maintain full compliance with local regulations, health and safety standards, and licensing requirements.
- Personally engage with guests on property, setting the tone for a warm, attentive service culture throughout the resort.
Leadership & Team Development
- Recruit, develop, and retain a high-caliber leadership team across all departments; build genuine bench strength and succession plans for key roles.
- Establish a performance-driven culture through structured goal-setting, regular appraisals, and coaching that balances accountability with empathy.
- Foster a collaborative, high-morale working environment where team members feel valued and motivated to deliver their best.
- Lead by example with visible, hands-on managementwilling to step into operations when needed and maintain presence across all areas of the resort.
- Champion training and professional development programs that elevate service delivery and grow internal talent.
Guest Experience & Brand Positioning
- Champion the resort's wellness and lifestyle positioning through innovative programming, curated guest experiences, and thoughtful integration of fitness, nutrition, and wellbeing into the overall guest journey.
- Build and maintain relationships with key guests, travel partners, and the local community to enhance the resort's reputation and drive repeat business.
- Collaborate with Marketing and Revenue Management to develop promotions, events, and partnerships that reinforce brand positioning and generate demand.
- Monitor guest feedback, online reputation, and competitive activity to continuously refine the guest experience and stay ahead of market trends.
Strategic & Financial Leadership
- Assume full P&L responsibility for the property, preparing and managing annual budgets, monthly forecasts, and variance analysis.
- Lead revenue management and across rooms, F&B, spa, fitness, and ancillary revenue streams.
- Monitor key financial.
- Identify and propose commercial opportunities to grow market share, improve yield, and strengthen the resort's competitive positioning.
- Present clear, data-driven business reviews on a regular basis.
Owner & Stakeholder Engagement
- Work transparently and collaboratively with an involved owner who operates at the strategic level; proactively communicate key decisions, risks, and opportunities.
- Demonstrate comfort with direct owner engagementneither seeking excessive autonomy nor requiring constant direction.
- Align operational execution with ownership's strategic vision and investment objectives for the property.
Qualifications
Experience & Education
- Must have already served as General Manager in a comparable hotel environment (luxury, upper-upscale, or lifestyle segment; approximately 150250 keys).
- Strong operational background with demonstrable depth across Rooms Division, multi-outlet F&B, and Revenue Management.
- Full P&L responsibility experience with a proven track record.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or postgraduate qualification is an advantage.
- Minimum 10 years of progressive hospitality experience with at least 3 years in a GM role at a comparable property.
Knowledge & Skills
- Excellent leadership skills with the ability to inspire diverse teams, delegate effectively, and hold people accountable while maintaining trust and respect.
- Outstanding communication, presentation, and interpersonal skills; able to engage confidently with ownership, guests, and team members alike.
- Creative and innovative mindsetable to develop differentiated guest experiences that set the property apart in a competitive market.
- Calm, decisive temperament under pressure; adaptable and resilient in a dynamic resort environment.
- Proficiency in hotel PMS, revenue management systems, and standard business applications.
- Fluent in English; proficiency in Thai language is a strong advantage.
Preferred Profile
- Resort experience preferred; Asia experience a must, Thailand experience strongly preferred.
- Approximate age range: 3545 years.
- International background with cross-cultural sensitivity and experience managing diverse teams.
- Comfortable working in a privately-owned, non-branded environment where entrepreneurial thinking and owner alignment are paramount.
- Demonstrates humility, self-awareness, and a collaborative leadership stylenot a territorial operator seeking excessive autonomy.
Benefits
- Attractive compensation package commensurate with experience.
- Direct collaboration with ownership on strategic direction and property development.
- Professional development and industry training opportunities.
- Work with a diverse international guest base and a passionate hospitality team.
- Resort benefits including wellness and lifestyle facilities.
Location: Based in Phuket, Thailand
Salary: Negotiable
