Our Group is a top-rank direct sales company in South-East Asia, currently expanding rapidly to other parts of the globe such as Europe and the Middle East. We create and sell beauty-related and pharmaceutical products via our ecommerce platform channels. Currently we are looking for a highly strategic and motivated Country manager, a regional expertise, to help establish and grow our business successfully in the region. We are dynamic and passionate about growing our ecommerce business globally. We keep the team structure simple, the decisions quick, the management efficient which empower our people with a lot of responsibility and authority, accompanied by full trust and support. This role will give you a lot of enjoyable, invaluable management and business know-how and unique experience in ecommerce. You get to see the big picture as well as roll up your sleeves and get hands-on to deliver project results in time. You can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business and many opportunities for further development.
Key Responsibilities:
1. Strategic Planning and Set up operation in timely and cost-effective manner:
>>> Conduct situational analyses and geographical targeting exercises to help Group BOD make the right decisions in a timely manner.
>>>Set up infrastructure and complete all preliminary works prior operation starts under guidance and support from Head Quarter, including make the effective connection with external partners in all areas:
- Products: liaise with factories for product development, product registration and compliance.
- Logistics: liaise with 3PLs for fulfilment and last mile services.
- Telephone system and infrastructure companies for call center.
- Incorporation legal matters: liaise with consultants, Law firms to set up business in compliance with the Law
- Recruitment: support Group HR in related activities.
- Other research related to local marketing and sales online activities, customers and competitor analysis.
2. Manage all daily business activities and Budget control
- Taking responsibility for Sales/ Revenue growth and Profitability and other quality targets (product quality and distribution, customer service satisfaction goals)
- Develop/ implement and monitor operational plans within budgets to achieve operational KPIs and business results targets while ensuring alignment and linkage between country team and Regional with regards to process and procedure, policy.
- Create initiatives for continuous improvement on all KPIs.
- Build rapport with partners and agents in the country, handling all issues so that our business runs smoothly every day.
3. Generate Progress Report
- Produce business performance reports, regulatory compliance reports to submit to superiors in corporate headquarters on a daily, weekly, monthly basis as requested.
- Provide other necessary reports with the objective of securing maximum market share and sustainable market growth.
4. Employee Management
- Manage local team expectations especially when it comes to necessarily fast changes in operation: Brief the teams about the needs, priorities, KPIs and reasons behind the applied strategy from Group BOD to meet our business goals.
- Involved in staff selection, training development, scheduling and ongoing professional development of employees.
- Planning capacity and building capability of country teams to contextualize and deliver successfully KPIs targets.
- Being a good leader that team can rely on and not afraid to get things done.
Key Requirements:
- Have background experience to manage home business or own business (preferable)
- Have strong experience in Retails and Telesales where having heathy products is much preferred.
- Over 5 years experience as a Senior leader with direct experience of managing complex businesses.
- Hands-on in managing P&L optimization.
- Experience in a complex business with a mix of sales, service and systems selling propositions.
- Proven track records in leading direct sales and service organizations, as well as a deep understanding of customers processes to be able to articulate how a product can make a difference.
- Strong business, financial acumen, and related technology.
- Strong leadership and people management experience.
- Managing a matrix organization.
