General Store Manager

Key Responsibilities

- Own and drive store performance including sales, profit (P&L), and sustainable business growth.

- Ensure excellence in store operations covering merchandising, customer experience, product freshness, stock management, and safety standards.

- Lead, manage, and coach the team to deliver high performance and strong business outcomes.

- Integrate Omni-channel operations (Online + Offline) to deliver seamless customer journeys (e.g., Click & Collect, Last-mile fulfillment, In-store digital experience).

- Leverage data and technology tools to make informed business decisions and improve efficiency.

- Collaborate with Warehouse, Supply Chain, and Digital teams to ensure optimal stock flow, availability, and fulfillment accuracy.

- Drive digital adoption in-store, including mobile tools, automation, and process improvements.

- Monitor KPIs and identify opportunities to enhance productivity, reduce costs, and increase customer satisfaction.

- Build a strong team culture focused on agility, innovation, and customer-centricity.