Lead the geographic profitability development of designated Global Accounts/National Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals
Build and maintain executive relationships within the designated GCS/MNC/NC customer accounts
Lead and manage customer presentations and proposals
Establish clear understanding of customer expectations and requirements
Provide customer oriented service at all times relating to specific sales and customer expectation issues
Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue
Develop and manage after sales strategy for each of the designated account customers
Provide customer account revenue and activity reporting, as required by the Management team
Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
Keep current and provide country GCS/MNC/NC account strategy in line with country level business plans, ensuring profitable revenue growth
Provide country inputs to the development of account strategies
Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
Drive sales improvement through regionally harmonised processes
Qualifications:
Bachelor Degree or higher in Business Administration or related field
5 years corporate consultative / solution based sales experience in a service-related industry
Experience in managing and developing accounts of greater than USD1 million per annum
Good command of English (Both of Written & Spoken)
