GTM System Support Executive

2-4 Years

Save

Early Applicant

Job Description

Overview

Governance the accuracy of master data in system.
keeping GTM system (SFA/DMS) available and accurate with minimal downtime.
Ensure frontline teams (DEs and DCRs) and distributors can effectively use GTM system (SFA and DMS).

Responsibilities

Role Responsibilities

System Reliability & Incident Management
Maintain SLAs and post-incident reviews; prevent repeat issues with permanent fixed.
Incident Logging and tracking in ServiceNow.
Coordinate with IT and vendors to provide temporary fixes.
Validate fix in UAT before deployment.
Release & Change Management
Coordinate Sprints/CRs: backlog grooming, UAT, sign off, and deployment.
Control configuration changes (Price list, Product, Premium, POSM, Trade Asset and Promotion)
Communicate changes with Frontline teams & DCRs.
Driving governance on completeness of master data in DMS
Ensure clean master data and update:
Customer master, Geo-location, Sales hierarchies and Product.
Training sales frontline team and distributor admins on DMS.
Training DE and RSM on how to use Power BI/ IR