Company Description Sup Hire Thailand / SUP Kanchanaburi delivers safety-focused outdoor adventure and experiential education in one of Thailand's most scenic natural regions. The organization works with individuals, schools, and groups of various sizes to provide programs that build confidence, teamwork, and leadership. Core activities include stand-up paddleboarding, biking, hiking, raft building, and customized team-building experiences. Rooted in local culture and respect for nature, the programs promote environmental awareness, practical outdoor skills, and meaningful connections beyond the classroom or office. Led by experienced guides who prioritize safety and sustainability, SUP Kanchanaburi offers authentic outdoor experiences that inspire learning, collaboration, and personal growth.
Role Description The Guest Experience Associate is a full-time, on-site role based in Kanchanaburi. This role focuses on welcoming guests, answering inquiries, and ensuring a smooth and friendly arrival experience. Day-to-day responsibilities include handling reception duties, managing reservations and bookings, coordinating guest schedules, and supporting check-in and check-out processes. The Guest Experience Associate helps guests understand available activities, provides basic information about safety and local surroundings, and liaises with guides and operations staff to resolve issues promptly. The role also includes maintaining accurate guest records, responding to messages and calls, and contributing to a positive, organized, and guest-centered environment.
Qualifications
- Strong interpersonal and communication skills to interact clearly and respectfully with guests and team members.
- Customer service and guest experience skills, with a focus on hospitality, problem-solving, and creating a welcoming atmosphere.
- Experience with receptionist duties and reservations, including managing bookings, maintaining records, and handling inquiries in person, by phone, and online.
- Ability to work on-site in Kanchanaburi, including weekends or holidays as needed, and collaborate effectively in a small team setting.
- Basic computer literacy and comfort with reservation or scheduling systems; prior experience in hospitality, tourism, or outdoor recreation is an advantage.
- Strong organizational skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in Thai and conversational English (or other relevant languages) is beneficial for interacting with diverse guests.
