Guest Experience & Boutique Hospitality Manager
Spirit Mountain Eco-Resort | Krabi, Thailand
Salary: 30,000 THB / month
Spirit Mountain is a small, eco-minded retreat space in Krabi, Thailand. We host conscious travellers, climbers, retreat groups, and nature-based education experiences. Our focus is on simplicity, care, impact, and atmosphere creating a beautiful environment where people can reconnect with themselves and with nature.
We are part of the NatureMind-ED collective and are currently in a phase of grounded rebuilding: simplifying operations, clarifying roles, and slowly developing boutique-style offerings around food, wellness, and community.
The Role
We're looking for a hands-on, on-site Guest Experience & Boutique Hospitality Manager to help hold and elevate the day-to-day running of the resort.
You'll be the main point of contact for guests and staff, responsible for hospitality delivery, team coordination, and maintaining a calm, well-held environment across the site. You'll work closely with our leadership and operations team, with space to grow into the role over time.
This role suits someone early-to-mid career who wants real responsibility, creative input, and learning not a corporate hotel ladder.
What You'll Be Doing
Guest Experience
- Welcome guests and support them throughout their stay
- Manage check-ins, check-outs, and on-site guest needs
- Ensure guests feel comfortable, informed, and genuinely cared for
Daily Hospitality Operations
- Coordinate daily tasks for housekeeping, kitchen, and guest-facing staff
- Oversee cleanliness, readiness, and atmosphere across the site
- Follow and enforce daily and weekly checklists
- Supervise a small on-site team (kitchen, housekeeping, maintenance, landscaping)
Food & Simple Offerings
- Support daily food service for guests, interns, volunteers, retreats, and education programmes
- Help bring the restaurant and food offering into operation for external guests in a phased, realistic way
- Coordinate with kitchen staff to incorporate on-site garden produce where appropriate
- Gather guest feedback and help improve flow, presentation, and experience
Atmosphere & Standards
- Maintain a calm, beautiful, well-kept environment
- Deliver small, thoughtful touches (welcome drinks, simple snacks, aesthetic details)
- Notice issues early and address them promptly
- Uphold eco-retreat values through practical sustainability and waste-management practices, e.g. implementing our Zero waste regenerative strategythrough communication, guest education and smart infrastructure
Wellness & Community (Logistics & Hosting)
- Coordinate schedules for yoga, meditation, sound sessions, and other activities
- Support retreat leaders and facilitators on site
- Coordinate use of communal spaces so groups flow well
- Help foster a gentle sense of community when guests are present
Resort Development (Contributing Role)
- Contribute ideas and observations to future development (glamping, facilities, landscaping, guest flow)
- Support on-the-ground delivery of agreed projects
- Stay informed about eco-tourism, boutique hospitality, and wellness trends
- Contribute to Spirit Mountain's visibility through excellent guest experience and word-of-mouth
What This Role Is Not
- Not a senior executive or strategic leadership role
- Not a corporate hotel management position
- Not a spiritual teaching or healer role
- Not responsible for financial management or business ownership
Who This Role Is For
You may be a great fit if you:
- Have experience in boutique, eco-minded hospitality, cafs, guesthouses, or small resorts
- Are able to work with sensitivity and respect for place, including listening to the land, the environment, and the existing rhythms of the site
- Are comfortable stewarding a space that is experienced by guests and staff as sacred, intentional, and restorative
- Enjoy being hands-on and guest-facing
- Care deeply about atmosphere, food, vibes, and how a place feels throughout the day and evening
- Are comfortable guiding staff and addressing issues clearly
- Want to learn, grow, and take pride in running a well-held space
Practical Considerations
- You need strong working fluency in both Thai and English, as the role involves daily coordination with local staff and international guests
- You must be legally eligible to work in Thailand
- You should enjoy working in a diverse, international setting and engaging with people from different cultures
Practical Details
Salary: 30,000 THB per month
Location: Spirit Mountain, Krabi (on-site)
Accommodation: Low-cost or subsidised accommodation may be available on-site or nearby (to be discussed)
Benefits:
- 30 days annual leave
- Conscious leadership coaching and personal development
- Hands-on learning in sustainable eco-resort and regenerative business practices
Working Pattern:
- Full-time managerial role, up to 48 hours per week
- One day off per week
- Hours vary with guest bookings and events
There is real room for growth as the resort stabilises and flourishes. We value people who want to stay, learn, and help shape something slowly and sustainably.
How to Apply
Please send:
- A short introduction
- Relevant experience (CV or summary)
- A few lines on why this kind of place and role appeals to you
Fit, presence, attitude and potential matter more to us than perfect CVs.
