Guest Experience Manager

Job Description

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

Qualifications

• StrongMinimum 2 years in Front Office supervisory or similar roles in a luxury hotel
• Excellent communication skills - Fluent in English both verbal and written
• Good organizational and people management skills
• Familiar with Opera Systems