Guest Relations Manager/ Guest Experience Manager

Job Description

As a Guest Relations Manageryou are an integral part of our team and will collaborate closely with the Assistant Front Office Manager, overseeing the daily operations in terms of guest satisfaction. Your role is pivotal in upholding the utmost standards of quality in both products and services. Dedication to delivering an exceptional level of service to all guests is paramount. Additionally, your responsibilities will extend to the development of skills and competencies among direct reports and colleagues, ensuring a continuous commitment to excellence.

Qualifications

Minimum Qualifications

• Previous experience working in 5 star resorts
• Previous experience as a Duty Manager or Guest Relations Supervisor / Manager
• Confident in handling various issues
• Experienced in Opera PMS
• Fluent in English, both written and verbal
• Must hold a local citizenship

Desired Qualifications

• High attention to detail, ownership and accountability
• Excellent time management skills
• Pro-active vs re-active approach
• Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences.