Guest Relations Manager

Job Description

In this role you are a key ambassadorfor Seen Beach Club, creating powerful first impressions and lasting memories for our guests. You will lead by example with friendly and outgoing personality, showing genuine interest in meeting and taking care of guests and public relations ambassador always demonstrating the highest level of courtesy, efficiency and professionalism. You will oversee daily guest interactions, reservations and events to ensure that all requests are fulfilled and expectations are exceeded. Staying up-to-date with all product knowledge including menus, promotions, and special events is essential. You will also guide and motivate the Guest Relations, Hostess, and PR teams to ensure every guest enjoys a seamless, engaging, and memorable experience that reflects the vibrant spirit of Seen Beach Club.

Key Responsibilities:

• Supervise and support the Guest Relations, Hostessand PR teams to deliver a warm, professional, and memorable guest experience.

• Handle VIPs, repeat guests and special events with personalized attention.

• Coordinate with marketing and operations to plan promotional and PR activities.

• Lead, trainand coordinate the public relations team on routes, schedules and key spots for guest engagement.

• Monitor guest feedback and take proactive action to maintain high satisfaction levels.

• Ensure all guest touchpoints reflect the brand identity and service standards of Seen Beach Club.

Qualifications

• Fluency in Thai to ensure effective communication with team members.
• College diploma in hotel management or related field
• Minimum 35 years of experience in F&B operations or guest relations management
• Strong leadership, communication and interpersonal skills.
• Good English skills, both written and spoken
• Dynamic, guest-oriented, and passionate about delivering outstanding service.