Guest Service Agent

The Guest Service Agent is responsible for providing professional and friendly front desk service to ensure a smooth and welcoming guest experience. This role supports Front Office operations by handling guest check-in and check-out, responding to inquiries, and assisting guests with their needs throughout their stay.

• Handle guest check-in and check-out efficiently according to hotel procedures.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and requests promptly and professionally.
• Coordinate with other departments to ensure smooth guest service and operations.
• Handle guest feedback or concerns and ensure guest satisfaction.

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum 1-2 years of experience in Front Office or guest service in a hotel environment.
• Good communication skills in English additional languages are a plus.
• Friendly personality with strong customer service and problem-solving skills