Job Location:
Avani Chaweng Samui Resort
At Avani, we're all about finding that perfect balance — between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you'll fit right in here.
As a Guest Service Agent, you will be the first point of contact for our guests, creating a warm welcome and delivering exceptional service throughout their stay. You will ensure smooth arrival and departure experiences while providing personalized assistance that reflects Avani brand and exceeds guest expectations.
Key Responsibilities
- Welcome guests and perform efficient check-in and check-out procedures.
- Handle guest inquiries, requests and complaints professionally, ensuring timely follow-up and resolution.
- Process reservations, payments, billing and cashiering transactions accurately.
- Coordinate with Housekeeping, Reservations, Engineering and other departments to ensure seamless guest experiences.
- Assist with room assignments, VIP arrivals and special guest requests.
- Follow hotel policies, safety procedures and service standards at all times.
- Contribute to a positive team environment and deliver outstanding guest service.
Qualifications
- Previous experience in Front Office or Guest Services is preferred.
- Excellent communication and interpersonal skills.
- Good command of spoken and written English.
- Familiarity with Opera PMS or similar hotel systems is advantage.
- Strong problem-solving skills and a guest-focused attitude.
- Able to work flexible shifts.
- Positive, professional and well-groomed appearance.
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