Guest Service Agent

Company Description

Establishing a striking presence in Bangkoks city center, Renaissance Bangkok Ratchaprasong Hotel, a Marriott Lifestyle Hotel, embodies five-star luxury. The hotel features 327 modern guest rooms and suites with plush bedding, spa-like bathrooms, flat-screen TVs, and stunning city views. Guests can revitalize their energy in the fully equipped fitness center, indoor pool, or Quan spa. Dining options include authentic Chinese cuisine, Italian cuisine, and international flavors. The hotel also offers exceptional venues for meetings and events with a dedicated event team and state-of-the-art amenities.

Role Description

This is a full-time on-site role located in Bangkok City, Thailand for a Guest Service Agent. The Guest Service Agent will be responsible for welcoming guests, managing check-ins and check-outs, providing information about hotel services, and addressing guest inquiries and concerns. The role also involves coordinating with other departments to ensure a seamless guest experience, handling reservations, and maintaining accurate records.

Qualifications

• Experience in customer service and hospitality
• Strong verbal and written communication skills
• Ability to manage check-ins and check-outs efficiently
• Proficiency in handling reservations and maintaining accurate records
• Ability to coordinate with other departments to ensure guest satisfaction
• Problem-solving skills to address guest inquiries and concerns
• Excellent interpersonal skills and a friendly demeanor
• Fluency in English; additional language skills are a plus
• Previous experience in a similar role is advantageous
• A high school diploma or equivalent is required; a degree in hospitality is preferred