Support the employee experience by providing hospitable and warm customer service
Assist Facilities Management in the delivery of soft & hard services
To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management
Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
Be the voice of the customer by listening and providing for their requests
Be a supporter of change and spokesperson for the office move
Scope:
Need to be culturally sensitive and perform work ethically and with integrity.
Good knowledge of the surrounding places ie: location of nearby amenities, restaurants, direction to the train station
Responds to requests for information, service, and assistance in a timely manner.
To handle enquiries on all matters related to soft services requests for the Users.
Arrange broadcast material to client group communication team for SAP to send out to the whole office
Assist in Helpdesk by answering call and ensure all calls are log into Corrigo system and ensure FD tickets are being followed up by the relevant team
Upkeep and update the list of vendors and contacts monthly
Assist in collation for all team monthly report
Handle Minutes of Meeting with JLL vendor & landlord
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Assist and coordinate all the landlord meeting and requirement, which includes following up with WeWork team on managing all soft services related matter (reception, mailroom, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.), all hard services related matter with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown etc.)
Skillset:
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
Customer first mindset
KPI:
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and SAP
LEADERSHIP:
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
PERSONAL EFFECTIVENESS:
Contributes via regular feedback, to the overall performance of the delivery team
Set targets for self to achieve maximum team performance
DECISION MAKING:
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/SAP
RELATIONSHIP BUILDING:
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gain respect from the team and clients.
COMMUNICATION:
Listens effectively and communicate through actions and example. Has good written and oral communication skills
