Job Title : Guidance Counselling & User Support Associate Ulio and Ulio Premium
Company: Globestar Edutech Pvt Ltd.
Project: ULIO Cross-Platform Education Management Application
Compensation : 25 to 35 k TBH including incentive.
Language : fluent in English and Thai.
Engagement Type: Full Time
Location: Bangkok , Thailand (On Site)
About Globestar Edutech Pvt Ltd
Globestar is one of the fastest-growing education services organizations in India and Southeast Asia. Through our three verticalsGlobestar Career Counseling (GCC), Globestar Consulting Services (GCS), and our digital platform ULIOwe empower 2,500+ students every year to gain admission into top universities globally. Our team is built by counselors, educators, and strategists passionate about transforming student futures.
ULIO is an AI-powered student success platform by Globestar Edutech Pvt. Ltd., designed to help students from Grades 812 and beyond explore careers, prepare for standardized tests, build strong academic and extracurricular profiles, connect with mentors, and apply to global universities.
The ULIO ecosystem offers two core experiences:
ULIO (Platform Access)
A self-guided AI-powered platform that enables students to explore careers, manage tasks, access test preparation tools, build profiles, and discover universities.
ULIO Premium (Mentorship Program)
A guided mentoring program where students receive structured support from counselors and mentors for profile building, admissions planning, university applications, and career guidance.
We are building a modular, scalable SaaS ecosystem for students, counselors, schools, and universities, integrating features like:
- Career forecasting
- Test preparation
- Student planner and task management
- University discovery
- AI-guided applications
- Mentorship and counseling support
- Community and networking
Role Overview
The Guidance Counselling & User Support Associate will work closely with students, parents, and counselors to ensure a smooth and engaging experience across both ULIO and ULIO Premium programs.
The role focuses on student engagement, mentoring coordination, platform guidance, and admissions process support, helping students stay organized, motivated, and informed throughout their academic and application journey.
The associate will also ensure students are actively using the ULIO platform tools while receiving structured mentoring support through ULIO Premium.
Key ResponsibilitiesStudent Guidance & Mentoring Support
- Guide students in exploring career interests and academic pathways using ULIO tools
- Assist students in understanding global university admission processes
- Support students in planning extracurricular activities, projects, and profile-building initiatives
- Provide guidance on test preparation planning (SAT, ACT, IELTS, etc.)
- Coordinate with senior counselors for advanced ULIO Premium mentoring sessions
User Support & Platform Assistance
- Help students and parents navigate ULIO platform features
- Provide onboarding support for new ULIO and ULIO Premium users
- Assist students in using tools such as:
- Career forecasting
- University discovery
- Task planner
- Test preparation modules
- Profile building sections
- Respond to user queries through email, chat, and calls
- Ensure a smooth digital experience for students using the platform
Student Engagement & Progress Tracking
- Monitor student engagement and activity on the ULIO platform
- Track progress in profile building, applications, and mentoring milestones
- Follow up on student tasks, deadlines, and application timelines
- Encourage consistent participation in ULIO Premium mentoring sessions
- Identify students who may require additional support or intervention
Admissions Process Coordination
- Assist in organizing counseling sessions with ULIO mentors
- Support students in application planning and timeline management
- Coordinate document submissions and application tracking
- Assist in organizing essay support, recommendation letters, and profile reviews
Event & Program Support
- Assist in organizing webinars, workshops, and student engagement events
- Support ULIO Premium mentoring programs
- Conduct follow-ups after counseling sessions or workshops
- Assist with school outreach initiatives and student engagement activities
Data Management & Reporting
- Maintain accurate records of student progress and engagement
- Update CRM systems and student progress trackers
- Track participation in ULIO Premium mentoring programs
- Provide feedback to product and counseling teams on platform usability and user experience
- Identify recurring student issues and recommend improvements
Key Result Areas (KRAs)Student Engagement
Ensure consistent student participation and active engagement on the ULIO platform and ULIO Premium mentoring program.
Student Success Support
Support students in achieving profile-building, test preparation, and university application milestones.
User Experience
Deliver a high-quality support experience for students and parents using ULIO and ULIO Premium services.
Program Coordination
Ensure smooth execution of mentoring sessions, workshops, and student engagement programs.
Operational Efficiency
Maintain organized student data tracking, communication, and reporting systems.
Key Performance Indicators (KPIs)Student Engagement
- % of active students on the ULIO platform
- Student login frequency
- Task completion rate
Student Support Efficiency
- Average response time to student queries
- Student and parent satisfaction score
Program Participation
- Attendance rates in ULIO Premium mentoring sessions
- Participation in workshops and webinars
- Completion rate of student follow-ups
Admissions Support
- Number of students completing profile-building milestones
- Application progress tracking
- Timeline adherence for applications
Data & Reporting
- Accuracy and completeness of student records and CRM updates
- Timely reporting on student engagement and mentoring progress
Skills & QualificationsRequired Skills
- Excellent communication and interpersonal skills
- Ability to engage effectively with students and parents
- Strong organizational and multitasking abilities
- Problem-solving mindset with attention to detail
- Comfortable working with digital tools, CRM systems, and EdTech platforms
Preferred Qualifications
- Background in Education, Psychology, Counseling, Business, or Communications
- Experience in student counseling, EdTech, customer success, or education consulting
- Familiarity with international education systems and university admissions
Why Join ULIO
- Work directly with students shaping their academic and career journeys
- Gain exposure to the global university admissions ecosystem
- Be part of a fast-growing EdTech platform
- Work with innovative AI-powered student success tools
Interested candidates are requested to submit their resume at:
[Confidential Information] / [HIDDEN TEXT]
Subject Line:Application Sales and Marketing | Globestar ULIO
