Gym Manager

Position Purpose

Design, re-tool, and direct the implementation of the hotel's activities including poolside activities, children's activities, teen socials, family recreational activities and sports/seasonal parties and responsible for hiring, training, scheduling and leading the activities staff.

Essential Functions

1. Direct and coordinate all subordinate activities team to ensure that all day-to-day operational matters are handled on time and exceed guest expectations.

2. Coordinate with Front Office Department to ensure that activities program is up-to-date.

3. Monitor daily service of guest activities to ensure that they conform to the requisite standards.

4. Maintain the system for day-to-day guest requests quickly and efficiently.

5. Prepare duty rosters, vacation plans and public holiday schedules to ensure that the use of human resources is efficient.

6. Ensure that staff uniforms are in good condition and laundered as per the hotel standards.

7. Ensure that all activities operating equipment are well maintained.

8. Oversee inventory control, purchasing, disbursement and all aspects of activities operations.

9. Direct and coordinate activities set up to ensure that all day-to-day operational matters are handled on time and guests are billed accordingly.

10. Ensure that Gym's equipments are well maintained.

11. Prepare, monitor and control the hotel's annual activities budget.

12. Maintain efficient administration within the department to prepare and submit the operational reports on time.

13. Ensure that staff are selected, trained, evaluated and rewarded in compliance with the existing staff management system.

14. Coach, counsel, discipline and develop subordinate staff.

15. Lead and be responsible for the implementation of internal talent development program.

General

1. Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

2. Perform additional duties as directed by the Cluster General Manager.

3. Stay current with developments in the field of Engineering and make appropriate suggestions and recommendations to the Rooms Division Manager or General Manager.

4. Be fully conversant with all health and safety, fire and emergency procedures.

5. Maintain a high standard of personal hygiene, dress, uniform, and body language.

6. Be polite and professional in any situation where the image or regulation of the hotel is represented.

7. Attend meetings and trainings as required by the Cluster General Manager.

8. Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.

9. Interact with guests actively to solicit for feedback.

Others

1. Be punctual on individual's working shift.

2. Maintain cleanliness of activities areas and the hotel's areas.

3. Handle guest comments and complaints efficiency.

4. Encourage and attend staff training and development.

5. Maintain the departmental expenditure within the budget.

6. Be productive on time, accurate information and quality work.

Occupational Health and Safety

1. Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents.

2. Monitor, evaluate and implement strategies to ensure manual handling techniques are undertaken by all employees.

3. Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks.

4. Monitor and assist in the review of all workplace incidents and accidents.

5. Assist in the implementation of Return to Work plans for injured workers.

6. Ensure all employees work under the strict guidance of the OH&S Act and identify training needs.

7. Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone.

8. Use safe manual handling techniques at all times.

9. Review employees knowledge on emergency procedures including evacuation and implement training and development on a regular basis.

Note

Regular attendance in conformance with the standards, which may be established from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subjected to disciplinary action including termination of employment.

Qualification Standards

Education

College degree plus technical certificate of diploma or above in related field.

Experience

3-7 years experiences in related position and possess an outgoing, dynamic personality.

Essential Job Skills

Good English language skills

Strong organizational skills

Ability to lead, motivate and develop a team of individuals

Detailed knowledge of working practices of activities

Strong administrative skills

Ability to cope with pressure

Desirable Job Skills

Ability to work a personal computer

Capable of preparing reports and presentations in English

Knowledge of local language

Proven track record in hotel of similar standard in similar capacity

Physical Requirements

In possession of all faculties

Strong resistance