Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description
Hardware Service Engineer (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
Role
As a Hardware Service Engineer (Patient Warming Portfolio) for Thailand, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will make an impact by:
- Performing both in-house and on-site service activities, including installation, preventive maintenance, troubleshooting, and repair of Patient Warming equipment.
- Implementing service operations in full compliance with Solventum Service Policy, QMS, GDPMD, and all applicable regulatory requirements.
- Determining root causes of equipment issues and driving timely corrective actions to minimize customer downtime.
- Supporting business alignment through service plan, documentation, traceability, reporting, and effective use of SAP service module and related service systems.
- Demonstrating flexibility and willingness to be on-call to support urgent customer needs when required.
Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor's degree in core engineering disciplines such as Biomedical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field
- Minimum 3 years experience in hardware and software service, preferably in Medical Devices or related industry.
- Technical expertise with proven problem-solving skills, strong service mindset, and ability to manage multiple calls under pressure while maintaining quality standards.
- Good communication skills in English both written and spoken
- Proficiency in MS Office (Excel, Teams, PowerPoint) and Ability in service ERP systems for service order management and traceability.
- Ability to follow SOPs, comply with QMS, GDPMD, and systematic service mindset.
- Result-oriented, strong disciplined, with critical thinking, time management, and teamwork abilities.
- Willingness to travel across Thailand to support hospital sites.
Additional qualifications that could help you succeed even further in this role include:
- Proficient in-service ERP systems (e.g., SAP) for service order management and traceability.
- Knowledgeable of ISO 13485, GDPMD, and local medical device regulatory requirements.
- Prior service experience with OR, anesthesia equipment, or critical care devices
- Strong customer communication, documentation, and problem-solving skills with a service-oriented mindset.
- Able to manage service workload under time pressure while ensuring quality and compliance.
Work location: Onsite - Service Center in Bangkok, Thailand, Sathorn Area
Travel: May include up to 30-40% Domestic
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of
@solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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