- Lead contact center operations and elevate end-to-end customer experience.
- Drive digital, automation and AI transformation across customer service.
About Our Client
This position is within the financial services industry, specifically in the Banking & Financial Services sector.
Job Description
- Lead and manage the call centre operations, ensuring excellent customer service delivery.
- Develop and implement AI-driven solutions to enhance customer experience and streamline processes.
- Monitor and analyse performance metrics to ensure operational efficiency and customer satisfaction.
- Collaborate with cross-functional teams to align call centre strategies with organisational goals.
- Drive continuous improvement initiatives within the call centre and AI systems.
- Ensure compliance with all regulatory requirements and company policies.
- Provide strategic direction for integrating AI technologies into customer service operations.
- Mentor and develop the call centre team to achieve their full potential.
The Successful Applicant
A successful Head of Contact Center & AI Transformation should have:
- Proven expertise in managing call centre operations within the financial services industry.
- Strong knowledge of AI technologies and their application in customer service.
- Experience in analysing performance metrics and implementing process improvements.
- Ability to lead and inspire a team towards achieving effective operations.
- Strong understanding of compliance and regulatory frameworks in banking and financial services.
- Excellent communication and problem-solving skills.
What's on Offer
- Competitive salary ranging from THB 4,320,000 to THB 5,280,000 per annum.
- Competitive Bonus & Benefits
This is a permanent position offering a rewarding package in the financial services industry. If you have the expertise and drive for this role, we encourage you to apply.
Contact
Quote job ref: JN-082026-7085488
