Head of Customer Success Manager/Account Manager (SaaS)

Aldagram (https://aldagram.com/en/) is a fast-growing SaaS company from Japan, building tools that empower teams to work smarter and more collaboratively.

About Our Product

KANNA a Software as a Service (SaaS) Project management platform designed for non-desk industries such as construction, manufacturing, and real estate. Helps teams digitize on-site operations, track progress in real time, and connect field and office seamlessly. Now expanding across 10+ countries, including Thailand, Indonesia, and beyond.

Why This Role Is Exciting

• Be the specialist driving enterprise client growth in Thailand your work will shape our local success model.
• Bridge clients and product turn customer insights into improvements that shape KANNA's future roadmap.
• Join a fast-growing SaaS backed by Japan HQ, collaborating cross-functionally to influence both our product and how we run enterprise customer success in Thailand.
• Grow your career at our Southeast Asia regional hub potential to evolve into future regional leadership roles.

Job Description/Responsibilities

As the Enterprise Account Growth Lead in Thailand, you will manage key enterprise clients from onboarding through adoption and expansion. You'll ensure smooth implementation, drive product usage, and create business impact for both clients and Aldagram. In this role, you will: Create WBS (Work Breakdown Structure) and lead onboarding process for new enterprise clients, ensuring quick and successful adoption. Understand each client's organization and business goals to align our solutions effectively. Monitor usage and identify opportunities to improve engagement and retention. Propose and execute strategies for upselling, cross-selling, and multi-department expansion through Quarter Business Review etc. Collaborate with Sales, Product, and HQ teams to deliver a consistent and high-quality customer experience.

Requirement

• Experience working with enterprise clients and a solid understanding of enterprise culture and decision-making processes
• Strong analytical, problem-solving, and communication skills, with experience using CRM or data-driven tools.
• A customer-centric mindset able to connect our solution to clients business goals and operations.
• Experience guiding or mentoring team members to achieve shared goals.
• Self-driven and hands-on, thriving in a fast-moving, evolving environment.
• Native Thai speaker with business-level English.