Jobdescription :
1. Technology Vision and Transformation Strategy Development
- Develop and lead the implementation of the Aroma Group Technology Strategy, focusing on short- to medium-term transformation.
- Ensure the strategy addresses IT capability improvements across both perform (operational) and transform (innovative) activities.
- Define cross-functional dependencies to ensure cohesive delivery of solutions, such as scalable infrastructure and modernized applications for data management.
- Create and manage the Technology Roadmap, outlining timelines, activities, and expected outcomes, while refreshing the strategy quarterly.
2. Service Performance Management
- Align IT service performance metrics with business requirements and Service Level Agreements (SLAs).
- Enhance visibility by incorporating metrics like Response Time and Recovery Success Rate for a holistic view of service quality.
- Extend Business Impact Analysis (BIA) coverage to IT-owned applications to prioritize customer impact and service continuity.
3. Integrated Technology Strategy and Innovation
- Develop an integrated Business-IT strategy and roadmap that leverages emerging technologies to meet business objectives.
- Enhance the existing strategy by incorporating IT-wide priorities with detailed action plans and time-based milestones.
- Introduce a structured innovation capability within the IT department to identify, assess, and roll out feasible initiatives and Proof-of-Concepts (PoCs).
4. Portfolio & Project Management
- Prioritize and track the delivery of IT products and services within defined constraints, ensuring alignment with overall portfolios.
- Implement and optimize a Project Portfolio Management (PPM) tool to automate and manage demand, projects, and resources.
- Refine processes and roles to maximize the effectiveness of the PPM tool in improving project management.
5. IT Performance & Control
- Capture and analyze technology performance data to drive continuous improvement in IT services and operations.
- Ensure comprehensive visibility through IT Balanced Scorecards, tracking indicators such as availability, capacity utilization, and operational effectiveness.
- Operationalize a Data Governance function with a clear mandate and rollout plan across all IT systems and data assets.
6. IT Talent Management
- Manage the supply and demand of IT talent through workforce development programs and external sourcing solutions.
