Head of IT Operation and SOC

A Head of IT Operations and SOC is a senior leadership role responsible for the delivery of IT infrastructure and services, with a specific focus on managing the round-the-clock Security Operations Center

. This position ensures that all IT systems, including security functions, are highly available, secure, and aligned with the organization's business strategy.

Core responsibilities

Leadership and strategy

· Develop and execute strategy: Establish the IT operations and cybersecurity roadmap, aligning it with overall business objectives and growth.

· Manage the SOC team: Oversee the team of security analysts and incident responders who monitor, detect, and respond to threats at all hours.

IT operations management

· Ensure high availability: Guarantee the reliability and performance of all IT infrastructure, systems, and services.

· Oversee system administration: Manage the administration of enterprise systems, networks, servers, and other infrastructure.

Security operations (SOC)

· Threat detection and response: Ensure the 24x7 SOC team is effective at detecting, analyzing, and responding to security incidents in real-time.

· Incident response management: Lead and coordinate the response to major security incidents, guiding containment, eradication, and recovery efforts.

· Vulnerability management: Oversee programs for vulnerability assessments, penetration testing, and remediation.

· Security technology management: Manage, tune, and configure security tools such as SIEM solutions, EDR platforms, and intrusion detection systems.

· Threat intelligence: Integrate threat intelligence into the SOC's operations to proactively identify and mitigate emerging threats.

· Ensure compliance: Work with internal compliance and audit teams to ensure adherence to regulatory requirements and internal security policies.

Required Skills and Qualifications Experience

· Extensive experience in IT, with a significant portion in a leadership role managing IT operations and cybersecurity teams.

· Proven track record of managing and mentoring high-performing technical teams, including 24x7 operations staff.

· Experience with enterprise systems, network infrastructure, and cloud environments.

· Demonstrated experience in managing security operations, incident response, and threat detection.

Technical skills

· In-depth knowledge of cybersecurity principles, practices, and technologies.

· Expertise with security tools such as SIEM, EDR, IDS/IPS, and vulnerability scanners.

· Strong understanding of incident response frameworks and methodologies.

· Proficiency in IT infrastructure, networking, and system administration.

Leadership and soft skills

· Excellent leadership and management skills, with the ability to inspire and motivate teams.

· Strong analytical and problem-solving abilities, capable of handling complex incidents under pressure.

· Exceptional communication skills to effectively report to non-technical stakeholders and communicate with the team.

· A strong commitment to continuous learning and staying current with evolving threats and technologies.

Benefits :

• Arrangeable Hybrid Working Personal
• Personal MacBook
• Special Housing Loan Rate
• World-Class Development Program
• Group Insurance : Health, Dental & Life Insurance
• Wellbeing : Annual Health Check-up, Mental Health Counselling Service
• Special Discounts e.g. Fitness, Cafe, Eating, Wellness, Clinic, and etc.
• Free Snack
• Opportunity to be a part of team that drives Thailand Digital Economy (The maker of renowned mobile applications for all Thais including Paotang, Krungthai Next, and Tungngern)

Working Location :

The ParQ Office Building, 5th, 9-10th Floor

Near MRT Queen Sirikit National Convention Centre Station, Exit 2