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A Head of IT Operations and SOC is a senior leadership role responsible for the delivery of IT infrastructure and services, with a specific focus on managing the round-the-clock Security Operations Center
. This position ensures that all IT systems, including security functions, are highly available, secure, and aligned with the organization's business strategy.
Core responsibilities
Leadership and strategy
Develop and execute strategy: Establish the IT operations and cybersecurity roadmap, aligning it with overall business objectives and growth.
Manage the SOC team: Oversee the team of security analysts and incident responders who monitor, detect, and respond to threats at all hours.
IT operations management
Ensure high availability: Guarantee the reliability and performance of all IT infrastructure, systems, and services.
Oversee system administration: Manage the administration of enterprise systems, networks, servers, and other infrastructure.
Security operations (SOC)
Threat detection and response: Ensure the 24x7 SOC team is effective at detecting, analyzing, and responding to security incidents in real-time.
Incident response management: Lead and coordinate the response to major security incidents, guiding containment, eradication, and recovery efforts.
Vulnerability management: Oversee programs for vulnerability assessments, penetration testing, and remediation.
Security technology management: Manage, tune, and configure security tools such as SIEM solutions, EDR platforms, and intrusion detection systems.
Threat intelligence: Integrate threat intelligence into the SOC's operations to proactively identify and mitigate emerging threats.
Ensure compliance: Work with internal compliance and audit teams to ensure adherence to regulatory requirements and internal security policies.
Required Skills and Qualifications Experience
Extensive experience in IT, with a significant portion in a leadership role managing IT operations and cybersecurity teams.
Proven track record of managing and mentoring high-performing technical teams, including 24x7 operations staff.
Experience with enterprise systems, network infrastructure, and cloud environments.
Demonstrated experience in managing security operations, incident response, and threat detection.
Technical skills
In-depth knowledge of cybersecurity principles, practices, and technologies.
Expertise with security tools such as SIEM, EDR, IDS/IPS, and vulnerability scanners.
Strong understanding of incident response frameworks and methodologies.
Proficiency in IT infrastructure, networking, and system administration.
Leadership and soft skills
Excellent leadership and management skills, with the ability to inspire and motivate teams.
Strong analytical and problem-solving abilities, capable of handling complex incidents under pressure.
Exceptional communication skills to effectively report to non-technical stakeholders and communicate with the team.
A strong commitment to continuous learning and staying current with evolving threats and technologies.
Benefits :
Working Location :
The ParQ Office Building, 5th, 9-10th Floor
Near MRT Queen Sirikit National Convention Centre Station, Exit 2
Job ID: 141295583
