Highlights
- Fixed bonus and performance bonus
- Hybrid Working and remote teaming
- Work from Anywhere
- Equality Welfare & Benefit (LGBTQA+)
- Global online training modules to personalized learning journey
- International Opportunities for Career Growth
- Community Support with Employee well-being resource groups
At Generali Thailand
We celebrate diversity and believe that different perspectives make us stronger. For this role, strong Thai communication skills are essential because you will work closely with our local team and collaborate on daily operations.
We are looking for someone who can:
- Speak and understand Thai confidently (reading and writing are not required)
- This requirement ensures smooth communication and effective teamwork. While we embrace diversity in all other aspects, this language skill is critical to the success of the role.
Role
We are seeking a highly qualified Head of IT Solutions Delivery to lead two critical functions: Solutions Delivery and Incident Management. This role is accountable for the endtoend delivery, stability, and ongoing evolution of the company's core insurance platforms, as well as its noncore and digital application landscape.
The position provides strategic leadership, governance, and executive oversight across application development and incident management, ensuring business continuity, regulatory compliance, and sustainable system performance.
As a key technology leader, this role partners closely with business executives, vendors, and internal teams to balance delivery speed, system resilience, and longterm modernization objectives.
Key Responsibilities
Systems Oversight Across 6 Domains
- Distribution Channels Support Systems
- Customer Support Systems
- Group Business and Claims
- DM Support Systems
- Core Insurance Systems
- Other peripheral systems
Solutions Delivery Responsibilities
- System Architecture: Design and supervise the implementation of scalable and secure IT architectures.
- Software Development: Lead the development and deployment of software solutions.
- Integration: Ensure seamless integration of new systems with existing infrastructure and applications, including thirdparty integrations and API management.
- Technical Support: Provide high-level technical support and guidance to the IT team and other departments.
- Quality Assurance: Ensure all IT solutions adhere to highest quality standards and performance.
- Resources Management: Allocate and assign development resources, ensuring cost-effective utilization.
- Vendor Management: Manage relationships with external vendors and service providers, ensuring they deliver high-quality services.
- Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and ensure IT solutions meet their requirements. Foster strong relationships with stakeholders across the organization.
- Risk Management: Identify and mitigate risks associated with IT projects and service delivery.
IT Management Team Responsibilities
- Strategic Planning: Define and execute IT solutions and development strategies aligned with the company's business objectives, driving innovation while ensuring reliability, scalability, and long term sustainability.
- Delivery & Portfolio Oversight: Oversee IT delivery plans, priorities, and resources to ensure initiatives are delivered on time, within scope, and with predictable outcomes.
- Leadership & Talent Management: Lead and manage high performing IT teams by setting clear direction, providing executive leadership and mentorship, and ensuring effective performance and succession management.
- Continuous Improvement & Innovation: Foster a culture of continuous improvement by strengthening delivery processes, enhancing service quality, and promoting modern engineering and delivery practices.
- Governance & Compliance: Ensure adherence to enterprise standards, industry best practices, and insurance regulatory requirements across all IT solutions and delivery activities.
Incident Management Responsibilities
- Incident Leadership: Lead the incident management team in addressing IT incidents, ensuring prompt and effective resolution.
- Process Development: Formulate and implement incident management processes and protocols to enhance response times and efficiency.
- Stakeholder Communication: Ensure the incident management team effectively communicates with stakeholders, keeping them informed throughout the incident lifecycle.
- Root Cause Analysis: Oversee the root cause analysis of incidents to ensure underlying issues are addressed and appropriate corrective actions are identified.
- Continuous Improvement: Promote a culture of continuous improvement by regularly reviewing and refining incident management processes.
Qualifications
- A degree in Information Technology, Computer Science, Engineering or a related field.
- 12–15+ years experience in application development, production support, and technology leadership.
- Strong technical background spanning modern application development and legacy platforms, including Java, frontend programming (Angular, Ionic), Node.js, AWS services, and traditional enterprise systems such as IBM AS400, COBOL, DB2, and batch processing.
- Proven track record in incident management leadership, system stabilization, and production governance.
- Experience leading large teams and managing complex vendor ecosystems.
- Insurance, financial services, or regulated industry experience strongly preferred.
- Excellent communication and interpersonal abilities.
- Strategic thinker with analytical and problem-solving skills.
- Ability to work effectively under pressure and make swift decisions in high-stress situations.
- Familiarity with industry standards and insurance regulations.
- Demonstrated success in driving innovation and continuous improvement.
