Role & Responsibilities:
Strategy & Operational Direction
- Define operation support strategies and policies aligned with Mini-Mart management direction.
- Develop structured and efficient operating processes, SOPs, and store management guidelines.
- Analyze branch performance and key success factors to continuously improve efficiency and cost optimization.
Operation Audit & Standardization
- Establish audit criteria, standards, and quality control frameworks for store operations.
- Design monitoring, evaluation, and reporting systems to elevate branch operating standards.
- Collaborate with Operations teams and Store Managers to resolve issues and improve operational gaps.
Operation Support Systems Development
- Design and develop operational support tools such as manuals, dashboards, workflows, and knowledge centers.
- Leverage data and technology to enhance operational efficiency and decision-making.
- Partner with IT, Data, and Finance teams to develop store performance and analytics dashboards.
Operation Training & Development
- Design and implement training programs for store staff, Store Managers, and Area Managers.
- Manage knowledge transfer to ensure consistent operational standards across all branches.
- Evaluate training effectiveness and continuously improve learning outcomes.
Operation Performance Improvement
- Drive continuous improvement initiatives to enhance overall operational performance and productivity.
Resource & Team Management
- Define and optimize the Operation Support team structure for clarity, agility, and scalability.
- Develop team capabilities in analysis, auditing, and project management.
- Foster a quality-driven, cross-functional collaboration culture.
Qualifications:
- Bachelor's degree in Business Administration, Management, Marketing, Industrial Engineering, or other related fields
- Minimum 1012 years of experience in Operations Management, Retail Operations Support, or Operational Excellence (at least 5 years in a managerial or executive-level role)
- Customer Relationship Management
- Process Improvement and Operational Optimization
- Business, Economic, and Market Data Analysis
- Strong Coordination and Stakeholder Management Skills
- Problem-Solving and Decision-Making Abilities
