Head of Operations, Air Freight

Key Qualifications & Requirements: -

• Bachelor's degree in Logistics, Supply Chain Management, International Trade, or a related field master's degree is a plus.
• Minimum 8-10 years of progressive airfreight operations experience, with at least 3-5 years in a managerial or supervisory role overseeing country operations.
• In-depth knowledge of airfreight markets, local customs regulations, import/export procedures, and industry best practices across Thailand.
• Proven track record in leading and developing high-performing operations teams, driving productivity, and achieving operational excellence.
• Strong experience in managing relationships with air carriers, ground handlers, customs brokers, and other logistics service providers, with excellent negotiation skills.
• Demonstrated ability to monitor and control operational costs, identify cost-saving opportunities, and improve profit margins while maintaining high service quality.
• Familiarity with key performance indicators (KPIs) for airfreight operations and experience in preparing operational reports and presenting insights to senior management.
• Proficiency in digital logistics tools (e.g., CargoWise, Microsoft Office Suite) and experience in leveraging technology to improve operational efficiency.
• Fluent in English
• Strong problem-solving, decision-making, and crisis management skills, with the ability to proactively address operational disruptions and adapt to changing market conditions.