Lead and execute operational strategies for Max Mart convenience stores in alignment with corporate policies, regulatory requirements, and business objectives.
Oversee end-to-end store operations to ensure efficiency, compliance, and consistent service quality across all branches.
Develop, standardize, and continuously improve operational processes, SOPs, and workflow to enhance productivity and cost control.
Monitor and evaluate operational performance, ensuring targets related to sales, quality, and profitability are achieved.
Establish strategic direction to drive sales growth, optimize resource utilization, and improve overall store performance.
Supervise documentation, reporting, and operational controls to ensure accuracy, transparency, and compliance with company policies.
Plan and coordinate operational execution alongside marketing initiatives to maximize commercial performance.
Lead, coach, and develop operations teams to strengthen execution capability and performance culture.
Job Qualifications:
Bachelor's or Master's degree in Business Administration, Retail Management, Operations Management, or related field.
Minimum 810 years of experience in retail operations, with at least 35 years in a senior leadership role (e.g., Head of Operations, Operations Manager, Retail Director).
Strong knowledge of retail operations management, store performance metrics, cost control, and compliance standards.
Proven track record in driving sales growth, improving operational efficiency, and managing multi-branch operations.
Experience in convenience store, supermarket, or FMCG retail business is highly preferred.
Strong leadership, strategic thinking, and problem-solving skills.
Excellent analytical ability with experience in performance monitoring and reporting.
Strong communication and stakeholder management skills.
Ability to work in a fast-paced environment and manage cross-functional coordination effectively.
