Strategic Growth & Strategy: Formulate and execute distribution strategies across Partnership, Telemarketing, and Digital channels to achieve target revenue, productivity, and profitability.
Partnership & Ecosystem Expansion: Source, negotiate, and manage high-value local and international partnerships to develop embedded insurance, digital plug-and-play models, and new business propositions.
Telemarketing Leadership: Drive telemarketing sales performance by optimizing lead management, campaign execution, conversion rates, compliance, and cross-sell/up-sell opportunities.
Digital Channel & UX Development: Oversee Digital Direct strategy, enhancing digital customer journeys, lead generation, product offerings, and technological capabilities in tandem with cross-functional teams.
Inclusive Insurance Initiatives: Lead the company strategy to boost insurance penetration among underserved mass segments through targeted partnerships and health equity programs.
Governance & Performance Tracking: Monitor channel performance metrics, conduct regular business reviews, and maintain robust governance to quickly address operational gaps.
Team Leadership & Talent Pipeline: Manage organizational capabilities, set performance targets, address skill gaps, and cultivate a high-performance culture with strong succession planning.
Qualifications
Bachelor's degree or higher in Business, Marketing, Finance, or a related field (MBA preferred), paired with 15+ years in distribution management, sales, or digital business, including 5+ years in senior leadership.
Proven success leading distribution channel performance, business development, and customer acquisition within the insurance sector.
Strong strategic, financial, and commercial management capabilities combined with sharp analytical and problem-solving skills.
Expertise in sourcing, negotiating, and managing strategic partnerships, alongside a solid grasp of digital distribution models and transformation.
Demonstrated ability to build, lead, and develop high-performing teams, complemented by superior communication, negotiation, and influencing skills.
Dedicated to driving customer-centric strategies and fostering continuous innovation to expand market reach.
