Job Summary
Head of Retail Business is responsible for leading and managing all aspects of mobile/device retail business operations, including strategy development, sales, marketing, and customer service. This role involves overseeing a team of professionals to drive revenue growth, enhance customer satisfaction, and maintain operational efficiency within the mobile retail sector and collaborates closely with cross-functional teams to develop and execute strategies that align with organizational goals and market trends
Job Responsibilities
- Strategic Planning: Develop and implement strategic plans to drive growth and profitability in the mobile retail business segment. This includes identifying market opportunities, analyzing competitors, and setting clear objectives and targets.
- Sales and Revenue Generation: Lead the sales team to achieve revenue targets and maximize sales opportunities.
- Develop pricing strategies, promotional campaigns, and sales incentives to drive customer acquisition and retention.
- Marketing and Branding: Develop and execute marketing campaigns to increase brand awareness and promote products and services.
- Collaborate with marketing teams to create compelling messaging and promotional materials tailored to the mobile retail market.
- Customer Experience: Ensure exceptional customer service standards are maintained across all retail channels.
- Implement initiatives to enhance the overall customer experience, including product demonstrations, after-sales support, and feedback mechanisms.
- Team Leadership: Provide strong leadership and guidance to the mobile retail team, fostering a culture of accountability, collaboration, and continuous improvement.
- Develop and mentor team members to maximize their potential and performance.
- Financial Management: Manage budgets, forecasts, and financial performance metrics for the mobile retail business.
- Monitor key financial indicators and implement corrective actions as necessary to achieve financial targets.
- Partnerships and Vendor Management: Cultivate and maintain relationships with key partners, suppliers, and vendors in the mobile industry.
- Negotiate favorable terms and agreements to secure competitive pricing and ensure product availability.
Qualifications
- Minimum Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred.
- Minimum 10 Years of in-depth experience in Key Account and Retail Management.
- Proven track record of success in a leadership role within mobile/device retail industry.
- Strong understanding of mobile technology trends, consumer behavior, and market dynamics.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with the ability to translate vision into actionable plans and initiatives.
- Demonstrated ability to drive sales growth, manage budgets, and achieve financial targets.
- Experience in team leadership, coaching, and talent development.
- Analytical mindset with proficiency in data analysis and performance metrics.
