Head of Workplace Technology

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Manages IT Support team to provide day-to-day support to ensure smooth running of computer, network devices, printers as well as support UOB Thai user's need, area including of Buildings (Robot, Goodwood, Sukhumvit and Software Park), Office and Branch Renovation & Relocation, Installation new Hardware & Software (Security Patches, Hardening)

• Troubleshoot and resolve application issues, maintain and update technical support documentation / Onsite support

• Monitor and track the incidents from open until closure in line with SLAs and quality standards

• Manage team performance to meet KPI and standard of service manner

• Develop the resolving list, operation manual and training plan to educate to IT Support team

Qualifications:

• Degree in Computer Sciences or Information Technology

• 5 years working experiences in IT support /Infrastructure in big scale company

• Requires in depth knowledge of Windows, hardware, software, and networking protocols is essential

• Strong analytical and troubleshooting skills

• Ability to quickly identify problems and implement solutions with minimal downtime

• Good leadership skill

• Good command of English

Additional Requirements


Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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