Home Based Call Center Agent

6-8 Years

This job is no longer accepting applications

Job Description

The Role

You will be responsible for :

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Identifying opportunities for new business development through following up on leads and conducting research on target clients.
New business generation by meeting potential clients to understand needs and providing relevant solutions.
Managing the sales process to close new business opportunities.
Building strong relationships with the existing portfolio of clients.
Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

You must have:

You must have call center experience (6 months and above)
Speak and write good English
Your own computer, Microsoft office suite, telephone and reliable internet service
Excellent computer and typing skills
Good interpersonal and communication skills
Must be well organized and detail oriented
Be teachable

What's on Offer