Adecco partnering with an established four-star property strategically positioned in North Pattaya. The resort capitalizes on an exceptional dual market proposition: offering a tranquil, European villa-styled retreat while maintaining immediate proximity to key commercial and entertainment hubs, including a major retail center and the beach.
Operational success is supported by robust infrastructure, featuring two distinctive outdoor swimming pools and four on-site F&B outlets, including a renowned bakery and a popular all-day dining venue. A consistently high guest satisfaction score (9.0/10 for Location and Staff) validates our effective service model and operational efficiency. The property also includes 200 square meters of meeting space, allowing for focused corporate and small-scale MICE business development.
We seek a Hotel Manager with proven expertise in optimizing multi-faceted revenue streams, managing facility modernization, and fostering a high-performance culture among multilingual staff. This role is pivotal to maintaining premium positioning and capitalizing on the area's high-traffic flow.
Key Responsibilities
- Lead and direct the entire day-to-day operations, encompassing Front Office, Housekeeping, Food & Beverage (F&B), Sales, and Facilities Management.
- Develop, implement, and monitor operational strategies to maximize efficiency, drive revenue growth, and ensure sustained profitability.
- Champion a culture of excellence; recruit, train, lead, and professionally develop a team of dedicated hospitality professionals.
- Ensure strict adherence to all local regulations, corporate governance policies, and brand service standards.
- Oversee departmental budgets, analyze Key Performance Indicators (KPIs), and prepare accurate financial reporting for ownership and stakeholders.
- Cultivate and maintain strong, productive relationships with guests, corporate partners, travel agents, and local community stakeholders.
- Drive initiatives focused on operational excellence and cost management to ensure a premium guest experience.
Qualifications
- Minimum five (5) years of progressive experience in hotel management or senior-level hospitality operations.
- Demonstrated success in overseeing and managing all facets of a full-service hotel or resort operation.
- Exceptional leadership and people management capabilities, with a proven ability to motivate, mentor, and build high-performing teams.
- Strong commercial acumen and proficiency in financial management, including budgeting, forecasting, and expense control.
- Outstanding guest service orientation and advanced problem-solving skills to effectively resolve complex operational issues and elevate the guest experience.
- Fluency in both English and Thai (written and spoken) is required.
- Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
Benefits and Compensation (Welfare)
- Competitive Base Salary
- Service Charge (Monthly)
- Two (2) Days Off per week
- Sixteen (16) Annual Public Holidays
- Six (6) Days Annual Vacation Leave (increasing with tenure)
- Duty Meal and Uniform provided
- Group Health Insurance
- Social Security Contributions
- Staff Welfare Activities (e.g., Staff Birthday Celebrations)
