We are seeking an operational leader with strong hotel expertise to oversee the daily performance and high service standards of our new property.
Key Responsibilities
- Lead operational readiness and preopening setup across all departments
- Drive day-to-day hotel operations to ensure exceptional guest experiences and brand-standard compliance
- Collaborate closely with Rooms, F&B, Engineering, Security, Finance, and other departments
- Monitor quality metrics, service scores, and operational KPIs; implement corrective actions where required
- Ensure operational communication, efficiency, and alignment across functions
- Oversee cost control, budgeting, and financial performance
- Implement initiatives to enhance service quality, operational workflows, and revenue opportunities
- Foster a positive team culture focused on service excellence and continuous improvement
Key Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5–7 years of progressive hotel operations experience, with at least 3 years in a managerial position
- Strong operational knowledge across Rooms, F&B, Guest Services, and support functions
- Proven leadership ability to motivate teams and deliver consistent guest experiences
- Strong understanding of hotel performance metrics and service recovery
